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What
What
On this page you will find information on how to monitor, engages and interact on our social media
Who
Who
Staff responsible for posting marketing material to social media
When
When
Daily
Where
Where
Respective Social media platforms
https://oneupapp.io/
Why
Why
It is important that:
content is posted regularly/ consistently to social media
People will forget about us if we dont stay in contact!
Step 1: Log into our 3 primary accounts
Step 1: Log into our 3 primary accounts
In each of our 3 main social media accounts, check the message section for any new messages:
Step 2: From our News Feed, click Pages in the left menu
Step 2: From our News Feed, click Pages in the left menu
Step 3: Go to your Page, then go to Inbox
Step 3: Go to your Page, then go to Inbox
Step 4: Check for any inbound direct messages/ PMs in All Messages or select the tab for Facebook or Instagram comments
Step 4: Check for any inbound direct messages/ PMs in All Messages or select the tab for Facebook or Instagram comments
Step 5: Reply to direct messages
Step 5: Reply to direct messages
Either: 1) respond to DMs or 2) notify James to respond to PM if the message is directly addressed to James
A direct message — DM — is a one-on-one conversation with another user hosted on a social media platform. Most of the places you spend your time online — like Facebook, Twitter, Instagram, Snapchat, LinkedIn and so on — offer some form of DM communication
If we receive a message it is critical that we respond the the person within 24hrs with a reply/ answer etc
Step 6: Respond to comments
Step 6: Respond to comments
Comments are in the thread of a post.
If a follower in our tribe has made the effort to make a comment, we should ALWAYS write a reply to their comment
interaction is key!
Step 7: After action is done, mark the comment as "Move to done"
Step 7: After action is done, mark the comment as "Move to done"
Last Update Date: 11/11/24
Updated By: Nicki Ann
Page updated
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