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What
What
On this page, you will find all the information about the use of Stripe.
We use stripe for:
Stripe is the payment gateway for us receiving payments on our website
Receiving Credit card payments for keynotes from clients
Who
Who
Executive Assistant or MD
When
When
Day-to-day operations
Why
Why
Stripe offers a suite of products and services that enable businesses to accept and manage payments securely and seamlessly.
Stripe
Stripe
Our Stripe account is primarily used to process invoices for clients and facilitate payments and pay out
How do we use Stripe?
How do we use Stripe?
Bill customers using flexible invoices
Reconcile transactions with payments received
Accept one-off payments
Set up and manage recurring payments
Receive payments from website orders
Invoicing via Stripe
Invoicing via Stripe
Step 1: Log in to Stripe account
Step 2: Once logged in, go to 'Customers' tab or search a transaction using the search bar (See Figure 1)
Step 3: Click on the transaction you want to send an invoice to. (See Figure 2)
Step 4: Once the transaction is selected, hover over the transaction. In the rightmost part, click on the 'Send receipt' option. (See Figure 3)
Step 5: Enter the recipient's email address in the pop out window. (See Figure 4)
Appendix
Appendix
Pros and Cons of Stripe
Pros and Cons of Stripe
Pros of Stripe
Accepts most payment methods, including credit cards, and debit cards
Easy to integrate with most websites and apps.
Offers a wide range of features, such as recurring billing, invoicing, and fraud prevention.
Customer support
Cons of Stripe
Can be expensive for high-volume businesses.
Issues we've had
Issues we've had
Spam Payments
We had some fraudulent activity on our Stripe account, called card testing. This is when someone tries to use a stolen credit card to make a small, test purchase.
We were able to solve this issue by adding additional security features to our WooCommerce integration, such as CAPTCHA.
We also disconnected and reconnected Stripe with WooCommerce on our website. This process essentially acts as a refresh, ensuring that the connection between Stripe and our website is reset and re-established.
Unprocessed payments
When client has made payment but transaction has failed
To resolve issue, we need to inform client through the following steps: Log in to Stripe > select All payments > open unsuccessful payment > take a screenshot > email to client for verification and for action
References
References
Figure 1: Customer tab
Figure 2: Selected transaction
Figure 3: Send receipt option
Figure 4: Recipient box
Last Update Date: 29/04/24
Updated By: Marielle
Page updated
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