On this page you will find all information relating to the first week of training induction of virtual assistants
Topics Covered
Day 1
Intro to MyAdventure Group
Get up and running digitally
Introduction to how we are organised online
Internal communication
Google sites + iMAG
Staff onboarding questionnaire
Guiding rules
Tasks to do throughout the day
Day 2
How is the google drive organised
LastPass
Training and Development
Virtual Assistant Academy - Business Blueprint
How to use google docs
How to get started with Google: G-Suite basics
How to use Google reminders
Tasks to do throughout the day
Day 3
How to use Gmail + delegated email Access
How do we use google calendar
Tasks to do throughout the day
Day 4
How do we manage James' calendar
How do we manage contacts
How to use chrome extensions
Day 5
Review videos above and create steps and key notes in iMAG
How to use dual screen monitors
watch JC keynote
Tasks to do throughout the day
James and Office Manager
Day-to-day operations
Wrkpod - https://www.wrkpod.com/
training and development of staff is a fundamental component of MAG DNA.
Read Introduction to iMAG Head Office
what is MyAdventure Group?
vision
mission
values
what MyAdventure Group offers?
who is James Castrission?
client feedbacks about MyAdventure Group
setting expectations
watch docos
watch keynote
Install apps on phone: Gmail, Google calendar, Google chat, Voxer
Read about Technology
We have 4 primary technology stack:
We use 7 secondary technology stack:
Calendly
Adobe Creative Clouds
ChatGPT
We have 2 website/tech support stack:
Social Media Sites:
Google Chat
Google Meet
Voxer
Use Loom***
More info here
Note: Install all the apps on your phone.
3 iMAG sites:
James training ➡️ video then:
Watch itGenius videos on how to use Google sites**
Things to keep in mind when designing an iMAG system:
Is this the best way of showing this information?
Could this system be more efficient?
Could this system be easier to explain?
Note: iMAG is the central nervous system of MyAdventure Group. All procedures are documented in the site. It must constantly be updated and improved to convey current information in the most efficient way.
**Go to Google classroom
complete Google form - HERE
Always respond to requests from James immediately
If you don't understand/ know -> ASK!
Daily check-ins
Read and watch Introduction to MAG and James
watch both documentaries and TED talk
Tech tools: get familiar with: loom, google calendar, gmail account, chrome, google drive, chat, meet and voxer! (There is plenty of good info on iMAG or google search)
Setup email signature
Get Loom working
Shared Drive: read and watch: Google Shared drive
Tech tools: get familiar with: loom, google calendar, Gmail account, chrome, Google Drive, Chat, Meet and Voxer! (There is plenty of good info on iMAG or Google search)
Install apps on phone
Have a look around iMAG page
Review Day 1 induction
Send end-of-day Loom recording with an overview of what was completed today.
There are 4 main folders in the drive:
watch these videos:
Note: File structures in the drive should match the systems in the iMAG.
Make use of search function to easier locate documents you can't find.
Setup Marielle with LastPass (email help@ITgenius.com)
VA screen-share
More info here
there are 4 sources of knowledge:
Google search/ YouTube
Business Blueprint
Videos to start with:
A Lesson on Australian / New Zealand Culture & Slang
How to Embrace the Power of Google & Get the Most Out of their Products
IT Genius training (email IT Genius for access):
IT Genius info:
The advantage of using the Google Classroom is that they'll be able to focus on those specific categories and there is also an assessment that they could take for them to check if they've digested the video tutorials that they've watched.
The community page is helpful if they wish to focus on learning more or getting more info about a specific topic. They can use the search function to check for any related videos for the topic that they want.
It's like they can start with Google Classroom and then use the community page afterwards.
Watch IT Genius training on Google Docs:
how to format google docs
how to make templates
how to collaborate
how to make comments
When to use?
remind James
remind yourself!
Shared Drive: read and watch:
itGenius video
Setup LastPass
use Business Blueprint LastPass login
read and watch LastPass info on iMAG + IT Genius
Google docs
read and watch LastPass info on iMAG + IT Genius
Google reminders
read and watch LastPass info on iMAG + IT Genius
learn 3 new things on Business Blueprint
Read and watch these:
7 steps to inbox zero**
Checklist to do (Gmail)
Login to <name>@myadventuregroup.com.au
Chrome Browser
Download app onto phone and access
Setup signature
Setup zero inbox
Watch all videos (3hours)
Email triage
How archiving works**
Reverse order emails -> chrome extension
How to attach files
How to use templates
How to use labels
Mail delegation:
theory
setup both james@myadventuregroup.com.au + info@myadventuregroup.com.au
Access to 3 different email accounts
Note: The inbox should have no emails on it. All emails should be moved to their respective folders.
**Go to Google classroom
Watch itGenius training on Google Calendar
Checklist for Google Calendar
Login to <name>@myadventuregroup.com.au
Chrome Browser
Download app onto phone and access
Setup and run delegated access
Task #2 - ongoing check of info@myadventuregroup.com.au (daily)
Check for any enquiry emails
Ensure upcoming meetings for day/ week have details needed in invite
Read about Google Calendar
when to create a calendar event in James' diary
which calendar to use
what important items to include in every calendar invite
when to use reminders/tasks/events
Main tasks in managing James' diary:
creating calendar events
managing calendar events
Note:
Make sure to be detailed as possible in creating a calendar event.
Double check time zone, persons invited, and link to the meeting.
All created events must be in the MyAdventure Group calendar.
2 areas contact details are stored:
Set up Delegated access google contacts
organize google contacts (sort, filter, delete)
Note: Always keep Active Campaign contacts in top shape, organized, and up to date.
Read about Google Extensions
Demonstrate the use of extensions
Find more extensions to be used
reference monitor
Pin: iMAG, Active Campaign
"main heavy lifting"
pin -> gmail, calendar, contacts
iMAG - populate Onboarding Virtual Assistant
Last Update Date: 26/01/2024
Updated By: Marielle