Embedded Files
What
What
inclusions of our monthly subscription with the current website management agency
Who
Who
staff responsible for monitoring our website
When
When
monthly
Why
Why
It is important that when there is a website issue, we resolve it as quickly as possible.
Point of Contact
Point of Contact
Account Manager
Hayley Raynolds
support@donedigital.au
+61 (07) 4429 3663
CEO & Marketing Strategist
David Lee-Schneider
d.leeschneider@gmail.com
+61 (07) 3105 2821
Requesting website support
Requesting website support
Submit a Task HERE.
Log-in details at Done Digital
account username - MyAdventure Group
password: see LastPass
Plan Coverage
Plan Coverage
SUPPORT PLAN - AU$299/month
SUPPORT PLAN - AU$299/month
(free 1-month subscription from Business Blueprint membership)
High-Speed Web Hosting
Uptime Monitoring & Response
Domain Name Registration
Monthly WordPress Core Updates
Monthly Plugin Updates
Daily Website Backups
Site-wide SSL Security
Google Analytics Setup
DoneGuard® Anti-Hack Site Protection
Task Submission Portal
Unlimited Content Changes
1 Active Task at a Time
1-3 Day Task Turnaround
Blog Post Publishing
Automatic Import of Google & Facebook Reviews
10 GB Hosting Storage
See more details here: https://donedigital.au/website-care-plans/
DNS
DNS
If both our website and email are down, there is a good chance that it is because our DNS has not been renewed
In order to do this:
Log into Crazy Domains
We are also using Cloudflare. That means that all our DNS records (which we'll need to access) are stored in your Cloudflare account instead of Crazy Domains.
Previous Website Management Agency
Previous Website Management Agency
Lightning Sites
Lightning Sites
We ended our subscription with Lightning Sites on 2025 February due to lack of customer service and website management.
OUR SUPPORT PACKAGE: Complete Concierge AU$375 (GST Free $341)
Fully Mobile Responsive
Search Engine Optimized
Anti-Hack Website Security
Unlimited Pages
Unlimited Blog Posts
Facebook Pixel Installation
Google Remarketing Ready
Website Refresh After 24 Months
Premium High-Speed Hosting
Plugin Updates Every Month
WordPress Platform Updates
Unlimited Storage Space
24/7 Website Monitoring
Daily Website Backups
Load Speed Optimization
CRM Integration
Customer Request Portal
Chat & Email Support
Phone Support
Payment Gateway Integration
WooCommerce Shopping Features
Facebook Messenger Integration
Unlimited 20 Minute Content Changes
Install Landing Page Templates For You
Install Page Templates For You
Upload Blog Articles For You
Free SSL Certificate
Done-For-You Zapier Integrations
Video Conference Call Support
Build New Pages For You
Build Landing Pages For You
Monthly SEO Optimization
Notes:
Billing cycle ends every 28th of the month.
Legend: Applied, Not Doing
Billing Info:
Billing Info:
URL: https://www.lightningsites.com/update-card/
User: james
Password: u%88*ee*RmaZ4hja2n0iSLnZ
Kingkong
Kingkong
Our old website was built by King Kong (www.kingkong.com.au) in 2018.
Last Update Date: 31 January 2025
Updated By: Nicki Ann
Page updated
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