Quarterly catch ups allow you to get and give feedback. We will go through th following format.
Growth/change since last catch up. Review goals of last catch up
Review of self reflection of key roles and responsibilities
Review the things they wrote down that they were proud of
What they are doing that is working, what is doing that’s not working
Careers goals/plans, desire statement
Tasks & Responsibilities
Competence in providing all the below
Initial consultations.
Development of management plans.
Follow up treatment.
Running analysis.
Functional capacity evaluation (FCE).
Ensure our standard of care for NDIS participants includes in addition to our regular care:
Contact to support coordinator after initial,
Calls to support coordinator or other parties (eg. Carer, plan manager) when required.
Booking into calendar to record call notes,
Report writing (2-3hr) annually or as requested,
Additional supports (eg. Support worker training) given as indicated.
Ensure our standard of care for SIRA/CTP clients includes in addition to our regular care:
Questionnaire (eg. OMPQ-10 DASS-21) form sent out prior to or upon initial consultation
Functional capacity evaluation (FCE) performed in follow up after initial consultation to measure work capacity
Initial call to case manager rehab consultant and/or other parties to summarise consult and plan
AHTR completed unless pre approved,
Initial report detailing findings from initial and FCE with treatment plan
Update report written every 4 treatment sessions or in line with monthly NTD certificate of capacity
Update call to case manager every 4 appointments or 4 weeks
Aim for 1 case conference with all parties each AHTR (if possible)
Supply of notes if requested by the insurer or by the injured worker’s legal team.
Ensure our standard of care for Medicare/DVA clients includes in addition to our regular care:
Initial consult letter within 5 days
Update letter written after final EPC referral appointment
Update letter written for DVA patient at end of each 12 appointment treatment cycle.
Ensuring client confidentiality is maintained at all times and client information both clinical and general is dealt with in a respectable manner. Including, upholding security measures in the areas of clinical records, intellectual property, premises and equipment.
Ensuring you maintain professional conduct at all times through
Undertaking all requirements for registration with ESSA including First Aid CPR and WWCC updates.
Follow ESSA Code of Professional Conduct & Ethical Practice
Practice within your scope of practice relevant to your professional experience, learnings and formal training
Tasks & Responsibilities
Ensure new clients leave an initial appointment with:
Management Plan
Physitrack program
Appointments booked in per management plan
A smile on their face
Ensure current clients leave their appointment with:
An updated plan and/or Physitrack program,
≥4 appointments booked in accordance to plan at a clients preferred day-time
A smile on their face
Nurturing contact points
New client nurturing call within 5 days or before their first follow up appointment.
Check in call with clients with missed appointments or cancellations and re-engage and rebook.
Re-engaging with past clients through calling past no futures lists
Client greetings and presentation
Greeting and farewell with a smile on your face and in your voice.
Ensuring that each client is acknowledged verbally within the first 20 seconds of them entering the clinic whenever possible and then greeted when it is their appointment time.
Client communication
Aim to connect with clients on personal level being considerate and understanding of their needs whilst maintaining professional boundaries.
Actively listens to the client with empathy and care.
Communicates verbally with care confidence and clarity. This is also amplified with your technical skills.
Client WOW Experience
Understanding the importance of priming of the client’s experience and enhancing these areas where possible (sounds, smells, looks, cleanliness, feels of the environment/experience).
Selectively goes above and beyond for clients to create WOW! Thinking outside the box!
Tasks & Responsibilities
Complete ALL clinical notes by the end of day. Maintaining clinical documentation to required standards.
Follows new client checklist
Management plan provided
Review appointment booked within 2 weeks
Data entry (name, phone, referrer and email in Cliniko
Practitioner support call (within 5 days)
Letter to health care team within 5 business days
Client follow up checklist
Review measures done within 4-6 weeks of initial appointment
Client goals from management plan reviewed through specified timeframe
Appointments booked in advance (≥4) or in accordance to plan
Physitrack program current
Update letters provided at 12 week or per scheme/referral needs
Scheme based procedures followed
EPC/Medicare
Work Cover
NDIS
Follows clinic systems and procedures hub, reflecting deliverance of administrative procedures as per written systems
Tasks & Responsibilities
Punctuality: Is respectful of clients, team members and the flow of the day by arriving at least 10 minutes before your selected start time, Is on time for appointments with team, clients, referrers and suppliers.
Positivity: Is positive, happy and abundant with communication with team, clients and referrers
Teamwork: Actively seek ways to improve your work environment and relationships with team members, Contribute to learning and development of other team members, Being a positive role model to junior Exercise Physiologists, Assisting with reception tasks as may be required from time to time.
Responsibility: Is able to live ‘above the line’ and take responsibility for personal and team actions whether individually at fault or otherwise. Contributing to team, clinic and operational problems as they arrive and actively providing your own solutions.
Organisation: Is able to plan the quarter month week and day to optimise efficiency of the team.
You will plan/co-plan at least one quarterly social activity for the team per year. All team members are expected to participate in these events.
Tasks & Responsibilities
Build relationships with at least 1 NEW referral partner (eg. GP specialist AHP) per month on average (call > visit > meeting > coffee/catch up).
Nurture relationships with current referral partners (letters, call, visit, meeting, coffee etc.) to result in at least 1 new referral per fortnight.
Contribute to our profession and community presence through
Engaging in promotional events that may be held off premises (eg. education night charity event).
Providing 1 quarterly blog post
1 monthly post on facebook/instagram.
Creating a great client experience, which allows yo to
Actively ask ideal clients for WOM referral at least once per month
Attract one new client per fortnight through word of mouth (WOM) referral.
Tasks & Responsibilities
Actively thinking towards our mission
“To close the gap of inactivity and disability of all Australians through education and empowerment”
Follows our core value WE GENUINELY CARE
Providing treatment for every individual the same way you would treat your grandmother/father/fave celeb.
Create a safe, non-judgmental and collaborative environment.
Validation and acknowledgment of a client’s journey.
Connecting to the client has the whole person as opposed to just their condition
Genuinely connecting, celebrating and respecting my fellow team members
Follows our core value WE ARE ACCOUNTABILITY EXPERTS
Collaboration between therapist and the client closely initially, leading to client independent management, without needing to attend the clinic regularly long term.
Empowering the client with the knowledge of managing their condition independently, but knowing we are there if they require direction and motivation along the way.
Clearly establishing a treatment plan WITH the client to identify the stepping stone to reaching their larger goal
Ensuring I keep my team members, including the leadership team accountable through clear communication and support.
Keeping myself accountable to my own self care, so that I can present myself in the fullest to my team and clients
Follows our core value STEP BY STEP
Ensuring our clients feel they are progressing towards attaining their goal following every session.
Leaving clients with a sense of physical, mental, emotional, and/or social improvement throughout their treatment
Continually furthering myself professionally and personally in a sustainable manner
Recognises my team members own journey, providing support to other team members, in particularly our juniors
Follows our core value WE ARE THE STANDARD
Providing therapy that is backed by updated and relevant scientific evidence to the individuals we treat.
Maintaining continuous professional development to raise the bar for services provided within the Southern Highlands and develop the private health network to support our community.
Leading by example to maintain and better our own health.
Striving to provide an exceptional service and experience that shows a higher standard of care that clients truly value