Leaving notes for reception
This link will take you to a youtube page that will show you how to add notes or tasks to the reception calendar eg rebooking clients in or tasks that you require them to complete.
With asana in the calendar you can add a task which becomes the task heading, then you can click into the task to create a description which helps better communicate with the reception team in abit more detail so they can better communicate with the clients so its abit more personal.
If you leave more details for reception in the description box put in the heading (see details) so reception is aware that there is more behind the task then just the name thats presented to them!
Eg - "call name to rebook (see details)" and then details in description box.
You can also leave notes for reception in slack, by privately messaging admin or in one of the group chats with everyone.
In slack you can also talk to yourself and set reminders.