(Facebook & Instagram)
Social media enquiries are just like phone or email enquiries — they’re an opportunity to convert interest into a booking. Replying promptly and personally builds trust and helps us stand out.
Enquiry Example:
“I’m interested — can you tell me more?”
“Where are you located?”
Suggested Reply:
Hi [Name], thanks for reaching out! We’re an Exercise Physiology clinic located in the Southern Highlands, and we help people move better, feel better, and get back to doing what they love.
We’d love to find out more about how we can help you — do you have any joint pain, injury, or health concern you'd like to chat to us about?
We can also have one of our team give you a quick call to answer your questions — what’s your best contact number?
Enquiry Example:
“Hi, I saw your post — can I get more info?”
Suggested Reply:
Hi [Name], we’d love to help! We’re an Exercise Physiology clinic helping clients with pain, injury rehab, and long-term health conditions.
Is there a particular issue you're looking to get support with at the moment?
We’ve got someone available now to chat if you'd prefer to speak on the phone — just drop your best contact number and we’ll give you a quick call.
Hi [Name], thanks for your message! We help people manage pain and move better through tailored exercise programs.
Let us know your phone number and we’ll give you a quick call to chat further — happy to answer all your questions.
When someone types into Drift or clicks “Get in Touch”
Suggested Script:
Hi there! We help people use exercise to manage [insert relevant condition if they typed something] and many other health concerns.
We’ve got someone available to chat now — what’s your best contact number?
We’ll give you a quick call and guide you through how we can help.