Hicaps Terminal Manual (Phone Payment)

On this page you will find 

• How to complete Moto/Phone Payment 

• Reprint Receipt 

• Run a Takings Report

• How to settle HICAPS and EFTPOS/ end of day settlement

HICAPS User Guides can be accessed HERE

How to Process a MOTO or over the phone payment

1. Sale

2. Enter amount e.g. $87

3. Select ">" arrow on the right side of the red NEXT button

4. Click Manual card entry

5. Click Manual 

6. Follow Prompts 

How to Reprint Receipt: 

Reports > NAB or HICAPS> “____ transaction list” > Select Date > and then the last transaction at the top of the list 


HICAPS terminal trouble shooting: 


"Health Fund does not support Mobile Transactions”: 

Sometimes when the 3G or 4G connection is stronger than the Ethernet connecting the HICAPS machine will use the stronger signal. If this occurs while a client uses a specific health fund (who does not support mobile machines) The transaction will not work. 



Things to check 


1. Bluetooth has two dots either side of it 


2. Run Ethernet test. Support > HICAPS logon test > it should have Ethernet under “Communication Type” 

If not ^ 


3. Go to Settings > Scroll to last option > Android settings > Network & Internet >Mobile Network > then turn off Mobile Data” 

Settle HICAPS and EFTPOS for Daily Settlement

Settlement of the HICAPS terminal is required at the end of each day to ensure the total takings lines up with the Cliniko Daily Payments Report.
Two seperate settlements are required, HICAPS and EFTPOS.

HICAPS: 

On the terminal home made clikc "Settlement in