NDIS Proda/My Place Portal

We access the PRODA portal  (MyPlace Portal) for

• • Adding practitioners as providers (via the quality and safeguards commission portal)

  • Processing invoices for NDIA managed participants

We can receive NDIS and portal help by emailing tier1support@ndiscommission.gov.au or by looking for information on the NDIS commission website.

How to login

• 1. Login to PRODA

  2. Enter login details

  3. Click on "send a code to a backup channel" and select email to get code

  4. enter code to login

  5. Click on NDIS Myplace portal

NDIS Service Bookings:

Click here for the NDIS Website information on Service Bookings.

Service bookings are used to set aside funding for an NDIS registered provider for a support they will deliver. Service bookings are not the same as service agreements. This then allows us to create payment requests for invoice payment.

Notes to read BEFORE creating a Service Booking  

• Only enter the EXACT Plan Start and End date of the Clients NDIS Plan when making the booking. 

• DO NOT allocate ANY funds to a service booking that has pasted it end day or the funding will be locked in the service booking and you will have to contact NDIS's IT department to release the funding. e.g. if todays date is 18/07/23 DO NOT make a service booking that's end day is the 17/07/23 or earlier. 

Before an initial consult

1. Admin: to contact participant to discuss initial consult date/time

2. Admin: Confirm "I require your consent to create a service booking"

3. Admin: "We will create a service booking online. What category of funding will you be utalising for our service? EPs use the categories of Improved Health & Wellbeing or Improved Daily Living"

4. Participant: States funding source (or if not sure, we have to contact the support coordinator)

5. Admin: "Thanks, we will organise that for you. We look forward to seeing you on [appointment date]"

Creating the Service Booking (initial appointment only)

1. Admin will login to PRODA/Myplace portal

2. Click on create service booking

3. Input the participants name, NDIS number and DOB

4. Input participants plan dates (select the Plan START and END date) then select the plan that appears.

5. Enter in support category, item number, price for service (according to current fees $166.99) and total units (1 unit = 1 hour) 

6. Review and submit

Creating service booking (follow up appointments)

1. Ensure EP has discussed funding availability and treatment frequency agreed on (so you know how much money is requried) 

2. Repeat above steps to create service booking

RESOURCES:

Tutorial video here

NDIS general tutorial video here

Managing a Service Booking here

What is a Service Booking here

TROUBLE SHOOTING:

"End of Service Booking reached" - If the service booking date has ended however there are still funds in the service booking. These need to be released back into the clients pool of funds so they can be used in a New Service booking. To do this, go to the service booking and select Update End Date or Allocated amount. (not sure which one exactly but have a look) the goal is to get the allocated amount to $0. This will release the funds into the pool of funds.
"Item Advice provided by an Exercise Physiologist regard already present in service booking (service booking number XXXXXX) from X Date to X Date" - This means the service booking is overlapping with an already active service booking.
To solve this issue, go to the Service Booking that is stated in the error message and if the service booking has $0.00 allocated, update end date of the service booking to be todays date. DO NOT update end date if there is funding still in the service booking (funding will be locked in that booking). Instead update the allocated amount to be the amount you require. 

Pages to read on the MyPortal Guide
page 58-68 how to make a service booking
page 83  how to edit a service booking
page 36 ( add a staff member) 

NDIS Payment Request:

For NDIA managed participants we must create a payment request for the NDIA to release payments (pay for services provided)

Payment Request for Appointment

Click Here to view the payment process for "NDIA Managed" client by creating a new Payment Request on the Portal.

Payment Request for NDIS Report Writing

Taking payment for an NDIS Report follows the same process as a normal Payment Request HOWEVER, from trial and error we have noticed you can not exceed the unit price/payment amount in one payment. e.g. can NOT make a single request for $333.98 by putting "2" in the Item Quantity section.

To take payment for 2 hours of Report Writing - create the 1st payment as normal for 1hr, then "Add" (this will add another option for a payment) and create 2nd payment for 1hr. Then submit.