Insert your procedures for Staff succession here.
You could include the following:
Accident on the Way to Work
Business Owner Serious Accident / Death
No Receptionist
Resignation
Sickness
Examples below:
For a practitioner
Inform Practice Manager Immediately*
Admin Team to rebook clients with a different practitioner at the same time on on the same day where practical
Where an appointment needs to be rescheduled to a different day that appointment can be offered at no charge to the client as per our late notice policy
Ascertain expected return to work date, and review client bookings until that date
For Administration Team
Inform Practice Manager immediately*
Arrangements to be made by practice manager for admin support person to fill in
Instances where administration team members are unable to be present will require the practitioners to do their own rebooking and billing until a staffing solution can be found
Refer to the Admin Team Office Policy for further information
*In the event of a serious accident where you are unable to notify the clinic director immediately, next of kin to advise
Risk: High impact on business
Likelihood: Unlikely
Impact: High
Strategy: Follow staff succession protocols
Practice Manager to take charge
All systems and daily protocols are to remain as normal
Inform clients of situation on a “need to know” basis until the situation has been clarified or resolved
In the event of death, there is a will in place, and ______________ will continue as company director
Follow protocols as set in the “Business Owner Succession Plan”
Practice Manager and team are asked to continue working harmoniously, and contribute to the lasting success of the business.
Risk: Impact on daily operation
Likelihood: Highly Likely
Impact: High
Strategy: Follow staff sickness procedures
If you are sick with a contagious illness, stay at home
For a practitioner
Inform Clinic Director Immediately
Admin Team to rebook clients with a different practitioner at the same time on on the same day where practical
Where an appointment needs to be rescheduled to a different day that appointment can be offered at no charge to the client as per our late notice policy
Ascertain expected return to work date, and review client bookings until that date
For Administration Team
Inform Practice Manager immediately
Arrangements to be made by practice manager for admin support person to fill in
Instances where administration team members are unable to be present will require the practitioners to do their own rebooking and billing until a staffing solution can be found
Refer to the Admin Team Office Policy for further information