Procedure for if practitioner is unable to attend work or goes home sick.
Reschedule to another day/time
Call:
"Hi _____, it's ___ from Effect Exercise Physiology, I was just calling in regards to your appointment with *EP unable to attend work* this afternoon/tomorrow, unfortunately *EP* is has gone home sick/ unable to attend work tomorrow. I was hoping to rebook you for a time that works for you this week.
TEXT:
"Hi _____,
EP is sick and will not be able to attend your appointment today. Your next appointment is _______.
We are sorry for the inconvenience.
Please contact us on 0491 001 559 if you would like to reschedule to another exercise physiologist.
Kind regards,"
Reschedule with another practitioner (need sick practitioners consent first as they understand each of their clients needs)
Call:
"Hi _____, it's ___ from Effect Exercise Physiology, I was just calling in regards to your appointment with *EP unable to attend work*. unfortunately *EP* has gone home sick/ unable to attend work. They have informed me that there is aplan of care for your appointment *today/day* and *Alternative Practitioner* Is available to take you through this plan at *Day/Time*. Are you happy for me to schedule your appointment with *Alternative Practitioner* for this appointment?"
Contact clients - Start with who's appointment is closest.