Wait 5 minutes past the appointment time.
Call client:
“Hi, it’s [Your Name] from Effect Exercise Physiology. We had you booked in for [Appointment Time]. Just checking if you’re on your way?”
If they answer, leave it at that.
If no answer, leave voicemail:
“Hi, it’s [Your Name] from Effect Exercise Physiology. We had you booked in at [Appointment Time]. Please call us back on 0491 001 559 if you’re having trouble attending. Thanks!”
Call again:
“Hi, it’s [Your Name] from Effect Exercise Physiology. Just giving you another call regarding your appointment today at [Appointment Time].”
If answered, proceed accordingly.
If no answer, leave voicemail:
“Hi, it’s [Your Name] from Effect Exercise Physiology. We had you booked in at [Appointment Time] today but didn’t see you. Just checking everything is okay. Please call us back on 0491 001 559. Thank you.”
Send text using template in Cliniko:
“Hi, it’s [Your Name] from Effect Exercise Physiology. We had you booked in at [Appointment Time] today but didn’t see you. Hope everything is okay. Please contact us when you can. Thanks.”
Hi [Client Name],
We missed you for your appointment today at [Appointment Time].
We would hate to enforce our cancellation policy. If you are available at another time this week, we’re happy to waive the fee for you.
Please let us know your availability this week.
Regards,
Effect Exercise Physiology