Computer Virus
Email Hacked to Send Out Spam
Email Hijacking / E-Crime
Practice Management Software Down
Internet Not Working
Music Stops Playing
Printer Problems
Server is Down
Spam - Email
Spam - Fax
Examples below:
Risk: Computer security, unable to access files, full system reload
Likelihood: Likely
Impact: Moderate
Strategy: Report incident to [insert computer tech support details], Remove the virus
How can I tell if my computer has a virus?
If you can answer "yes" to any of the following questions, your computer might have a virus.
Is your computer running very slowly? A common symptom of a virus is much slower than normal computer performance. However, there can be other reasons for slow performance, including a hard disk that needs defragmenting, a computer that needs more memory (RAM), or the existence of spyware or adware. For more information about spyware, see How to tell if your computer is infected with spyware.
Are you getting unexpected messages, or are programs starting automatically? Some viruses can cause damage to Windows or some of your programs. The results of this damage might include messages appearing unexpectedly, programs starting or closing automatically, or Windows shutting down suddenly.
Is your modem or hard disk working overtime? An e‑mail virus works by sending many copies of itself by e‑mail. One indicator of this is that the activity light on your broadband or external modem is constantly lit; another is the sound of your computer's hard disk continually working. These are not always symptoms of a computer virus, but when combined with other problems, can indicate a virus infection.
Checking for viruses:
To check for viruses, scan your computer with an antivirus program. New viruses appear every day, so keeping your antivirus program updated is important. For more information about computer security, go to the Security at Home page on the Microsoft website. To learn how to remove malicious software (malware) from your computer, go to the Microsoft Safety Scanner webpage.
More Information Here
Risk: Unable to receive faxes, print receipts or other documents
Likelihood: Likely
Impact: Moderate
Strategy: Read and assess the printer error message and follow recommended actions
Toner out: Spare toners are located [insert location]. Replace them as per directions on the printer error message
Drum exhausted – At this stage sometimes it is better to simply purchase a new printer. Notify the clinic director if a drum fail message is being displayed
Printout is crooked
- Bring the paper guides closer together , ensuring they are both touching each side of the paper in the printer
Risk: No internet functionality / Internet down = email enquiries and other online functions will not work, clinic music, Access to cloud drives
Likelihood: Unlikely
Impact: Moderate
Strategy: Check phone lines, Restart modem, Contact [insert ISP details here] for support
Check phone lines are working - pick up handset and listen for dial tone, phone the clinic from a mobile phone to make sure we can receive incoming calls
If the phones are down follow the procedure for Phones Down (contact Telstra)
Restart the modem
Modem is located [insert location here]
Press the power button, or unplug to turn it off, wait 30 seconds, then plug in / turn power on again
Wait 5 minutes to see if internet is working again
Contact our ISP - [insert ISP details here], and follow prompts for technical assistance / helpdesk support
Follow directions as indicated by support officer
Inform the clinic director