Position Description - Practitioner

Key Tasks and Responsibilities

Professional Expectations

Client Management

1. Responsible for the provision of clinical services to clients including but not limited to:

• Initial consultations

• Development of management plans

• Follow up treatment

• Assessment and functional evaluations

• Clinical report writing

2. Complete ALL clinical notes by the end of day. Maintaining clinical documentation to required standards

3. Letter to be sent to GP and at least one other health professional (eg. Physio, Podiatrist) within 5 business days of seeing new client

4. Ensure new clients leaves appointment with:

• Management Plan

• Physitrack program

• Appointments booked in per management plan

• A smile on their face

5. Ensure current clients leave their appointment with:

• An updated plan or Physitrack program

• ≥4 appointments booked in accordance to plan or as otherwise indicated

• A smile on their face

6. Ensuring confidentiality is maintained at all times

• Uphold security measures in the areas of clinical records, intellectual property, premises and equipment

7. Ensure our standard of care for NDIS, SIRA/CTP and Medicare/DVA clients includes in addition to our regular care (see below)

Client Communication

1. Actively establish referral pathways to enhance client experience. eg.

• Complimentary 12week report/letter to treating doctor of their progress

• Refer a friend system for word of mouth referrals from existing or clients discharged from care

2. Aim to connect with clients on personal level, being considerate and understanding of their needs, whilst maintaining professional boundaries

3. Actively listens to the client with empathy and care

4. Communicates verbally with care, confidence and clarity. This is also amplified with your technical skills

Wow Experience for every client

1. Greeting and farewell with a smile on your face and in your voice

2. Ensuring that each client is acknowledged verbally within the first 20 seconds of them entering the clinic whenever possible and then greeted when it is their appointment time

3. Management of the client as if it is your Mum/Dad/Family member

4. New client nurturing call within 7 days or before their first follow up appointment

5. Selectively goes above and beyond for clients to create WOW! Thinking outside the box!

6. Understanding the importance of priming of the client’s experience and enhances these areas where possible (sounds, smells, looks, feels of the environment/experience)

7. Nurturing Letters/texts/calls:

• Thank You letters or communication 12 weeks after discharging a client 

• For paediatric clients: Encouragement update letter to their parents every term and/or 10-12 week period

8. Check in call with clients with missed appointments or cancellations and re-engage and rebook (at least 1 call per week)

External Engagement

1. Build relationships with at least 1 NEW referral partner (eg. GP, specialist, AHP) per month on average (call > visit > meeting > coffee/catch up)

2. Nurture relationships with current referral partners (call, visit, meeting, coffee, etc.) to result in at least 1 new referral per fortnight

3. Engage in promotional events that may be held off premises (eg. education night, charity event).

4. Contribute to our growing social media presence by providing:

• 1 quarterly blog post

• Content for 1 monthly post on facebook/instagram

5. Attract one new client per fortnight through word of mouth (WOM) referral

• Actively ask ideal clients for WOM referral

• Engage with people at your local gym, sporting team or other hobby.

• Actively talk about your job to educate people in your circle

Performance Management

1. Accountability:

• Be up to date with practitioner task list (completed by due date in ASANA)

• Run a no future/missed appointment report and follow up with missed/cancelled appointments and contact clients with no future bookings weekly

• Actively obtain feedback from clients about your level of service and care for your own personal development

Clinical Excellence Indicators (CEI)

1. Numbers to indicate performance based upon experience.

Learning and Development

• Is actively engaged in furthering the Exercise Physiology profession and the Effect Exercise Physiology team

• Undertaking all requirements for registration with ESSA, including First Aid, CPR and WWCC updates

• Keeps up to date with the relevant research via podcasts, websites, journal, videos, etc. (informal learning)

• Mentors/supervises any university students on placement on at least 1 working day

• Attends quarterly development meeting

• Attends quarter catch ups and participates in reviews

• Actively attends external professional development courses/seminars/education

• you actively utilise the Effect Exercise Physiology external education contribution up to $500 per year

Team Expectations

Punctuality

• Is respectful of clients, team members and the flow of the day by arriving at least 10 minutes before your selected start time

• Is on time for appointments with team, clients, referrers and suppliers

Positivity

• Is positive, happy and abundant with communication with team, clients, referrers and clients

Teamwork

• Actively seek ways to improve your work environment and relationships with team members

• Contribute to learning and development of other team members

• Being a positive role model to junior Exercise Physiologists

• Assisting with reception tasks as may be required from time to time

Responsibility

• Is able to live ‘above the line’ and take responsibility for personal and team actions whether individually at fault or otherwise

Organisation

• Is able to plan the quarter, month, week and day to optimise efficiency of the team

Systems

• Contributes to team systems

• Uses systems to maintain the consistency of our experience delivery

• Active in providing constructive feedback and ideas regarding systems

Action Taker

• You are consistent in actioning and executing tasks to the overall benefit the Effect Exercise Physiology  team

Social Activities

• You will plan at least one quarterly social activity for the team per year. All team members are expected to participate in these events

Hours.

Qualifications and experience (to obtain and/or maintain)

• Bachelor of Exercise Physiology or Equivalent 

• Registration with ESSA

• SIRA registration number

• NDIS worker screening check

• Working with Children Check (WWCC)

• Medicare provider number

• Current first aid certificates and police check (as needed for profession)