Client/Patient Confidentiality
Never give any information about any patient or any aspect of that patient’s care to a casual inquirer or a telephone inquiry without first obtaining:
The name of the inquirer
The company they represent
The purpose of the call
Permission from the client to give the information
Confidentiality Agreement
Effect Exercise Physiology requires that all employees do not discuss any information about patients/clients,
customers, operating costs or earnings, e.g. revenue of Effect Exercise Physiology. No disclosure is to be
made of any information to any third party without written permission from the Director.
Effect Exercise Physiology applies the following contractual restrictions of Company Secrets and Return of
Documents to all staff without exception.
i) Confidential Information
The employee shall not, either during their employment, or at any other time thereafter, divulge to another
person, firm or company, any information relating to the Company, its employees or its patients, or any of the
business secrets or dealings of the Company which they may have acquired in the course of their
employment. Personal information, including employee salary details and private information, is strictly confidential.
Disclosure of such information to any party not directly involved will result in performance counselling.
ii) Employee Concerns at Work
If during the employee’s employment they become aware of any serious breach of Company procedures or
illegal acts, they are required to bring this to the immediate attention of the Director.
iii) Return of Documents on Termination
The employee agrees that all files, letters, memorandums, reports, records, data and other tangible material
containing Confidential Information which may have been prepared by the employee, or which may have
come into the employee’s possession, are the property of the Company to be used by the employee only in
the proper performance of the employee’s duties with the Company.
Whenever requested, or upon termination of employment, the employee will deliver to the Company all
property of the Company, including but without limitation, any property mention above, Company car, mobile
phone, personal or laptop computer, all keys, credit cards, security passes, all lists of patients, details of
pending contracts and quotations, business correspondence and records which may have been prepared by
the employee or which may have come into the employee’s possession in the course of employment whether
or not in the proper performance of the employee’s duties and the employee will not retain copies or notes
and extracts of such documents or such materials.
iv) Outside Employment Activities
If the employee is considering other employment or activities in addition to their employment with the
Company, they must first discuss the matter with the Director. The employee must not be involved with other
employment or activities that may result in a conflict of interest with their job or with the activities of the
Company.
v) Data Protection
The employee is reminded that all data, information and other material of any sort (‘Information’) held on our
IT systems and also more generally (e.g. in paper files and other filing systems) is confidential and subject to
the provisions of the Privacy Act (Privacy Act 1988) and the National Privacy Principles. The confidentiality of
Information must be maintained at all times. Information held on behalf of our clients and their employees
must always be treated as confidential and should not be used or disclosed without the prior permission of
the Director.
vi) Public Relations
Unless it is a specific part of an employees’ job responsibility, they should not give press or other media
interviews, on or off the record, without obtaining authority from the Director.