Insert procedures for what to do in the event of property damage. 

They could include the following:

• Broken Window

• Building Damage

• Burglary

• Fire

• Signage Damage

• Theft

Examples below:

Fire

Risk: Business Continuity

Likelihood: Unlikely

Impact: High

Strategy: Follow Emergency Management Recovery Plan

Please refer to our Emergency Management Recovery Plan

Fire Evacuation Procedure:

If you see fire or smoke, do not panic or shout. Remain calm - Remember RACE

Rescue - Rescue any people in immediate danger (Only if safe to do so)

Alarm - Raise the alarm

• Dial Triple Zero (000)

• Notify other people in the building

Contain - Close all doors and windows to contain the fire (Only if safe to do so)

Extinguish - Try to extinguish the fire using appropriate fire-fighting equipment on site (Only if safe to do so)

• Prepare to evacuate if necessary

• Save records if possible (The actual server computer in cellar, backup drives in front desk drawer or backup drive in cellar)

• Leave the lights on

• Note Exit routes and Location of Fire Extinguishers

Burglary

The majority of burglaries are caused by opportunists. Fortunately, intruders so far have been unable to gain access because we have been careful with our security measures.

If you are the first at the scene of a burglary at the clinic, take note of the following measures:

1. The very first thing you should do immediately after realising we have been robbed is to call the police.

In Case of Burglary:

Dial 000

If you suspect that a crime is in progress, or if you suspect, have just seen, or have just been involved in a crime, then phone the police on the emergency number 000.

Police Assistance 131 444

For non-emergency comments or enquiries, call the Police Assistance number 131 444.

2. Gather all the information you can. If you saw the person try to remember any information about them including

• • Sex

  • Age

  • Ethnicity

  • Clothing

  • Where they went

Also be aware of your surroundings. 

• • How did they enter? 

  • What did they take? 

  • How did they leave? 

  • Were they on foot or in a car? 

  • Was there only one person? Several? 

3. Take pictures. Both before and after a crime. Additionally, any evidence you can provide to the police and insurance companies can help you with your claims. Don’t disturb anything in order to take photos. Wait until the police arrive to move anything.

The only thing you should never try to take pictures of is your attacker. If you’re face-to-face with the person who is trying to steal from you, let them go. Sure, a photo might make it easier to identify them, but it’s not worth your life. Always cooperate with the thief. (See Section 8, Threats)

4. Call the insurance company [Insert Insurance Company Details}. It’s crucial to call the police first and the insurance company second, one right after the other. The claims officer will require the police report number.

5. Audit and repair the damaged building property and the security system. We want to ensure we are not hit again. The first step is to identify the point of entry and close the hole immediately. Window broken? Either get it replaced soon or board it up so no one can get in a second time. Check any other potential weaknesses. Check to ensure the front door, back door and windows are all locked and secured. 

6. Let the neighbours know it has happened. Whether the robber will attempt to break in again or move on to theirs, the more eyes looking out for the perpetrator, the better. 

7. Give Yourself Time to handle the emotions - and don’t be a hero

Broken Window

Risk: Security, Safety (Broken Glass)

Likelihood: Unlikely

Impact: Low

Strategy: Have window fixed

If the window was broken as a result of a break-in or robbery, inform the police immediately on 131 444.

*Do not touch the broken window*

• 1. Gather essential information:

     1. • Establish the size of the window 

        • Where it is located

        • What type of glass (frosted or other)

  2. Search online to phone 2 glaziers to obtain a quote for SAME DAY repair 

  3. Phone [Leasing Agent / Landlord details] to inform them of the broken window.

     1. • They may recommend using one of their Glaziers, in which case you can compare quotes.

  4. After obtaining 2 quotes, and notifying [Leasing Agent / Landlord], notify the clinic director before booking the repair job

Carefully clean up broken glass, wrapping in newspaper before placing in the bi