1. Acknowledge Their Request & Introduce the EP Positively
"I completely understand that you'd like to book with [Name]! We’re really lucky to have an incredible team here, and [New EP’s Name] has been working closely with [Name] to ensure every client gets the best care."
"Right now, [New EP’s Name] has availability on [Day] at [Time], and they’ve worked extensively with [condition or goal] throughout their training and clinical placements."
2. Highlight Their Strengths & Reassure the Client
"I think you’d work really well with [New EP’s Name]. They are thorough in their assessments, take the time to understand your needs, and work closely with our team to ensure you get the best care."
3. Address Any Hesitation & Provide Reassurance
(If the client seems unsure, reinforce their confidence.)
"I completely understand wanting to see someone experienced, and I can assure you that [New EP’s Name] has worked with a wide range of clients during their placements and is extremely well-equipped to help you. Plus, our team regularly collaborates to ensure everyone gets the best possible care."
"I’m confident you’ll really enjoy working with them!"
4. Final Confirmation & Closing
"Let’s go ahead and book you in with [New EP’s Name] for [Day] at [Time]. I think you’ll find them to be really thorough and supportive!"