Risk: Mental anguish / trauma
Likelihood: Highly Unlikely
Impact: Moderate
Strategy: Call Police on 000, do not hang up
Although rare, telephone and bomb threats are an issue that all staff should be made aware of. Refer to the Bomb Threat Checklist Document attached below
*DO NOT HANG UP*
TELEPHONE RESPONSE
Stay calm.
Do not panic or make return threats.
If possible, fill out all information on Bomb Threat Checklist (attached below) while you are on the phone to the caller.
Listen carefully for a full description:\
Sex of the caller
Age of the caller
Any accents or speech impediments
Any background noises
Any key phrases used by the offender
Ask the caller:
What the threat is?
When the threat is to be carried out?
Where the threat may be located?
Why the threat is being made?
Keep the person talking for as long as possible (to obtain as much information as possible).
Whilst not alerting the caller, have an available co-worker contact the police using a separate telephone line or mobile phone.
Once a call is finished DO NOT HANG UP – it may be possible to trace the call if the telephone line is kept open, regardless of whether the caller hangs up.
Ensure all information has been written down.
Inform management and report threat to police immediately - use a separate telephone line or mobile phone.
LOCATING AN ITEM
If an item or suspect package is located:
Do not touch, tilt or tamper with the item
Notify police immediately and follow the instructions given to you by them
EVACUATION
If evacuation is deemed necessary, it should be conducted in a pre-planned and organized manner:
If appropriate in the circumstances, clear the area immediately within the vicinity of the package of all people,
ensuring that they are not directed past the package
Ensure people that have been evacuated are moved to a safe, designated location
Request that people remain available at the designated location to assist police
Alert the clinic director
Call Police on 000
DO NOT HANG UP