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Who is ISD? How do we support DOR?
We lead and support organizational change efforts that drive changes in people, processes, policies, systems, and data for the Department of Revenue.
We are an integral partner that advances technology and processes that enable the DOR Mission Divisions to deliver strategic programs and legislative needs successfully and confidently.
Learn more about us below!
What's New in ISD
Learn about the DRIVES Upgrade
Check out the new Strategy Team Monday.com Updates
View the ISD Playbook to learn more about us!
Innovation and Strategy
The Strategy team provides project management services to meet DOR initiatives.
The first step in the process for customers to request resources for new initiatives.
View the latest information on the Strategy Team projects, initiatives, and status updates.
User Support
The User Support team provides assistance to the end-users of DRIVES, primarily the county stakeholders. The User Support team provides major incident support for DRIVES and GenTax.
We provide guidance and collect information to troubleshoot issues, identify trends, and provide support for major incidents.
We support major incidents related to applications maintained by ISD during working hours.
Delivery
ISD has three teams that partner with customers, vendors (FAST, OIT, etc.,) and other stakeholders to enhance and refine systems, document and test requirements, and implement changes based on legislative and strategic initiatives.
Have an update for this page?
For any corrections or suggestions to the Intranet, please contact the section Content Manager.
Sonya Thordsen | Sonya.Thordsen@state.co.us
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