The Customer Support Office provides guidance for completing data entry, collects information to troubleshoot issues, identifies trends, and provides support for major incidents affecting DRIVES. View the DRIVES Application Support document for more information.
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After Hours Major Incident Support is provided by the Customer Support management team. A major incident is any disruption of a production service, performance degradation, or any issue that prevents the reasonable use of a production service which impacts all or most of the users of that service.
(720) 251-4104 or (888) 303-1532 (outside Denver Metro Area)
Monday - Thursday 5:00 p.m. through 7:00 a.m.
Friday 5:00 p.m. through Monday 7:00 a.m.
For any corrections or suggestions to the Intranet, please contact the section Content Manager.
Sonya Thordsen | Sonya.Thordsen@state.co.us