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Mailroom Contact Information and Issue Escalation Process
As a DOR GenTax user, if you require a printed document to be pulled from being mailed, you need to send an email request to the DPA Mailroom team no later than 9 a.m. on the business day after DPA receives the batch file containing your document.
Please include the following instructions for document handling in the email:
Who to send the document(s) to with the address and room number OR
If you will be picking it up at North Campus OR
If the document needs to be destroyed after it is pulled
DPA Mailroom Team
Gilbert Gomez - gilbert.gomez@state.co.us
Tonya Douglas - tonya.douglas@state.co.us
Dave Nesslage - dave.nesslage@state.co.us
Darren Wyse - darren.wyse@state.co.us
These documents will be delivered to you the next business day or you can go to the north campus location at 1001 East 62nd Avenue to pick them up.
If your name is not on the authorized access list annotating that you have authorization to request warrants, your supervisor will need to send an email to the DPA Mailroom team asking that you be added to the list.
If there is concern of a customer-facing data breach issue: you will need to escalate it to your supervisor who will then need to escalate it to the Taxation Director and Deputy Director. They will ensure that DOR Executive Leadership is made aware.
If you requested a printed document be pulled and delivered and your request has not been handled within 1 business day, or you encounter other issues with printing and processing of GenTax documents: you will need to escalate to Mike Lincoln and Tonya Douglas via email.
Mike Lincoln - mike.lincoln@state.co.us
Tonya Douglas - tonya.douglas@state.co.us
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