Embedded Files
We confirm the lead meets the following parameters:
Lead's business card information is correct and up-to-date
Lead meets all of the campaign parameters
Lead's contact information is correct
Lead is with the company
Returning and Replacing Leads
We would be happy to return and replace leads that are rejected for the following reasons:
Emails bounced
Lead is on the suppression list
Incorrect phone numbers or emails
Duplicate leads
Requested targeting was not followed
False information (for example, the lead is no longer employed at the company)
Next Steps
1. Rejections are sent to PeerSpot
Please send the lead email or name and the reason for rejection to your customer success representative.
Sending us the rejected leads to us as soon as they are received will keep the return process running smoothly and helps to ensure the campaign is completed in a timely manner.
2. Rejections are processed by our delivery team. Replacements are generated and delivered.
If the requested number of replacement leads are not available, we will need to generate those replacements. As with any delivery, it could take up to 5 days to generate and deliver these leads.
Things to consider when clients question leads
Review the information being sent - how many leads, what is/are the return reasons. If vague reasons, need to dig in more with the client.
Confirm did we even generate the lead?
What was the clients tone when the returns were made? Were they mad? Were they just asking for more info?
What is the client’s feedback? - The lead doesn’t remember? The lead isn’t interested?
Did the lead match all the targeting? Or was on the TAL?
What methods were used to generate the lead - email or phone?
Did we provide timestamps?
“Incorrect email” does that mean the email the rep sent resulted in a hard/soft bounce? Or did they just not hear back from their email?
”Incorrect phone number” - was the phone number not dialing or incorrect company line? Or was the lead just not answering the phone?
Any infographics we can send? For ex: “Lead Gen Follow up Best Practices”
Do we need to make an internal case for it?
Loop in your manager or team lead
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