Communication is so important at KidSpirit! All communications should be clear, concise, and assume positive intent. Here are some important interactions you may be a part of:
Employment at KidSpirit requires that you meet and communicate with parents and guardians of the children participating in our programs.
Keep in mind: it is the guardian’s choice to attend our program, so we must try our best to meet their needs in appreciation for their participation with us.
Learn guardians' names and greet them, so that you are comfortable discussing their child’s progress with them.
Let guardians know regularly how their child is doing, and discuss their child's behavior or achievements.
Always use a professional and courteous manner.
Ask for opinions and feedback on the program
Listen to parents concerns, and avoid arguing or trying to refute constructive feedback they give.
If at any point you feel that a parent's behavior is more than you can handle, please ask them to see your leadership supervisor.
Overall, your interaction with parents should be an extremely positive situation for both parties.
In the office, you will constantly be interacting with parents and guardians of participants. Whether in person, over the phone or via email, it is important that you keep the following concepts in mind:
Greet everyone who enters the office, and represent KidSpirit programs in a positive light.
If you are busy, even if you are not an office assistant, greet the parent and let them know someone will be right with them.
If possible, check back in and make sure that another staff member has assisted them.
If the parent still requires assistance, do what you can to answer their questions or address their concerns.
Listen to the needs or concerns of the parent courteously and with patience. Use appropriate language and be professional.
If you are unsure of an answer, ask someone or find the answer. Do not guess and do not leave the parent without an answer.
Always return phone calls or emails in a timely manner.
If you ever encounter an angry parent, be sure to listen to their complaints and try to help in any way possible. If you feel the situation is beyond your control, ask a Leadership Team member for assistance.
When finishing an interaction, ask if the parent has more questions, and remind them they can always call the office.
To achieve a healthy work environment, it is important to treat your fellow co-workers with respect. Below is a list of general guidelines on how to treat co-workers:
Learn the names of your co-workers and greet them when they enter a room.
Be aware of your emotions and ensure your anger or frustration is not displaced on your co-workers.
Help your fellow staff however possible; helping them set up equipment, cleaning the office, controlling their class, etc.
Always discuss frustrations with the person involved. Nothing is worse than workplace gossip. If you need the facilitation of a Leadership Team member, ask for assistance. Do not discuss other staff members behind their backs.
Above all, treat others how you anticipate they would like to be treated.
Keep social internet sites like Facebook, Twitter, SnapChat, and Instagram appropriate. Remember these sites can be seen by others such as participants, parents, college staff, and future employees.
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