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When clients arrive on site, it's really important to make them feel welcome and supported from the get go. The number of clients will determine how many staff are there to greet on arrival, however as a minimum this will include the Base Camp Manager and James.
Clients are greeted on arrival with hot or cold towels (weather dependent) to freshen up, and then advised which tent they are in. They are then encouraged to drop their bags at their tent, and head back to the Kata for a non-alcoholic drink and to listen to the official welcome and keynote.
Items needed to complete the task
Items needed to complete the task
Towel trays
Drinks on tray
Steps to complete the task
Steps to complete the task
Step 1: Get the staff ready
Step 1: Get the staff ready
As clients are about to arrive, we need to get the staff in their uniforms (MAG shirt and cap). Some staff will bring the towels and some staff will bring the drinks
Step 2: Greet clients with a big smile
Step 2: Greet clients with a big smile
Staff will approach the clients once they arrive in camp and have to bring on their biggest smiles
Step 3: Take a look at the assigned tents
Step 3: Take a look at the assigned tents
As we help clients with their luggages into the camp, we check on the tent map to where the client is in. If they need some assistance, a staff will take them to their tent
Step 4: Mingle in the central area and get ready for the keynote
Step 4: Mingle in the central area and get ready for the keynote
Once clients have settled in, they mingle for a few minutes and sit down in the kata
Step 5: Get the CEO to welcome everyone
Step 5: Get the CEO to welcome everyone
After we welcome all clients in the camp, we ask the senior leader of the organisation to welcome everybody and thank them for being in the camp. Then the CEO hands over the floor to James for him to start his keynote
Step 6: James does the camp induction
Step 6: James does the camp induction
After James' keynote, he does the camp induction and give an overview of the the activities in the next days, what to expect, and safety instructions
Other information
Other information
Here are videos on how to welcome guests to camp:
Last Update Date: 13/11/23
Updated By: Marielle
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