How to book a NPWS Site

On this page you will find all the information you need to book a group/s tour into NPWS

Guide Qual requirements for canyons

All guides must hold:

Statement of attainment in the unit "Guide Single Pitch Canyoning" as part pf Cert III in Outdoor Recreation
In canyons with swimming component CURRENT :
- Canyon rescue course (conducted by TAFE NSW)

- Bronze Medallion
(TBC: First Aid???)

Steps to book canyon in Rezdy System:

CTO RezExpert Booking Manual - v1.pdf

CREATING A CANYONING BOOKING

The default screen opens to creating a CTO booking (trip).

1. Select Canyoning from the menu bar

2. Select your desired canyoning location from the list on the right and then click Book

Canyoning availability will display;

• Red boxes indicate there is a booking on that day within that timeslot

• The number in the box indicates the number of bookings (maximum limits apply)

• Use the calendar or Previous / Next options to change dates

3. Click in the box of the timeslot and day you wish to book

4. To view other canyoning operators booked in that day (including any comments), click on the Sold red box

Note: Any notes you leave on your booking will be public facing to other operators to allow communication between operators. If you don’t leave any comments, just your operator name will display. You can edit your comments from the Update & Finalise section.

5. Click on the time you wish to book (it will highlight green)

6. Add your number of occupants on the right

7. Add any relevant comments

8. Click Confirm

9. After clicking Confirm, your canyoning booking will be saved and you will be given a unique reference number. To create a new booking or to edit your booking, click the links in the confirmation screen or click Log Out to exit.

How to update a canyon booking

Reviewing a trip or canyoning booking

1. Select Update & Finalise from the menu bar.

2. All trips/canyoning with payment owing up until today, will display. You can print a list by clicking the Print button. You can search for future trips with payment owing, by changing the calendar date at the bottom of the screen and then clicking Refresh.

Editing a trip or canyoning booking

You can only edit an unpaid trip or canyoning booking.

1. Check the box of the trip/canyoning you wish to edit and then click the links to edit

2. To save your changes, click Update; to cancel your changes, click Reset

Cancelling a trip or canyoning booking

1. To cancel, update the occupant details to 0 occupants

2. Click Update to save the change

More info: CTO RezExpert Booking Manual - v1.pdf

NPWS Monthly Access Fee

How to update or change a canyon booking:

Note❗️: Empress Canyon (special booking considerations)

Empress booking conditions are as follows:

2 x slots can be booked before 11:30
2 x slots can be booked between 12:30 – 15:00
1 x slot can be booked after 16:00
The 12noon and 3.30pm slots are blocked-out (for recreational users).

One operator can book a max of 5 trips in one day
Weekdays and weekends are treated the same.

Digirez has been modified in order to combine the three Empress Canyon time periods ( i.e. before 11.30am, 12.30-3.00pm and after 4.00pm, which were previously on three separate tabs) into one time period (i.e. from 8.00am to 8.30pm, on one tab), hopefully making it a better and more efficient experience to make bookings.

As previously in Digirez, the 12noon and 3.30pm slots cannot be booked (they are blocked-out in this new-look version).

All existing bookings have been migrated across into the new-look version and will be visible once you’ve logged-in.

What about using adventure sites in NPWS other than canyons?

Only canyons need to be booked using the Rezdy system
If using other sites, make sure you check our current Commercial Recreation and Tour Operator Licence to ensure we have permission to run activities in other regions
If we do not have permission, we may need to apply for an exemption.
Numbers need to be reported in the quarterly reporting in the iMAG Head Office.

Ratios:

Back to Pre-Program