Embedded Files
What
What
Once the agreement has been signed, dates and approximate participant numbers established, we need to provide information for BOTH:
The organisation
The individual participants
The Welcome pack contains all the information that a participant needs to arrive prepared and ready for a MAG program.
Where
Where
The template file is stored here: Volumes/GoogleDrive/Shared drives/MyAdventure Group/Experiences/Program Delivery/Templates
Tailored Welcome pack kept here: GoogleDrive/Shared drives/MyAdventure Group/Experiences/Program Delivery/2020/ CLIENT NAME
Who
Who
Staff responsible for client comms pre delivery
Why
Why
It is important that both the organisation and participants are aware of the activities that they are going to be undertaking
The client experience begins from our first touch of communication (not when the clients arrive in base camp)
This information answers many of the questions participants may have, sets expectations and provides information on what to bring
What items are covered in the Welcome pack?
What items are covered in the Welcome pack?
Welcome page
Meet Cas
Runsheet
Adventure Activities Overview
What to bring
Health and Fitness Advice
Contact details
How to create a customised Welcome Pack?
How to create a customised Welcome Pack?
Copy the template welcome pack file into the client file
The template file is stored here: Volumes/GoogleDrive/Shared drives/MyAdventure Group/Experiences/Program Delivery/Templates
Tailored Welcome pack kept here: GoogleDrive/Shared drives/MyAdventure Group/Experiences/Program Delivery/2020/ CLIENT NAME
EDITS TO TEMPLATE:
Page 1-> Insert client name and dates
Page 4 -> Runsheet (update dates and timings)
Export/ Save as PDF
How to share a Welcome Pack with a client?
How to share a Welcome Pack with a client?
The welcome pack can either be sent directly to participants, or passed onto the event organiser to send to participants (either is fine)
Template email body text:
Medical forms & waivers
Each participant will need to fill out the attached form: https://forms.gle/q7xPCGKcFr3XpxHv8
Can these please be completed by Nov 8?
Welcome Pack to send to team
In this attached pack you will find everything each participant will need to know, what to bring etc etc.
Where to save Welcome Pack?
Where to save Welcome Pack?
Tempate can be found:
/Volumes/GoogleDrive/Shared drives/MyAdventure Group/Experiences/Program Delivery/Templates
The welcome pack (once tailored) should be saved in:
GoogleDrive/Shared drives/MyAdventure Group/Experiences/Program Delivery/2020/ CLIENT NAME
When to send Welcome Pack?
When to send Welcome Pack?
The welcome pack and waivers should be sent to the participants between 2-4 out from program commencement.
Page updated
Report abuse