Phones (Google Voice, Verizon, Spectrum)

Summary

Phones processes, answering, taking messages, automated attendant, call forwarding, for Verizon and Google voice, text messages, texting, text messaging

Google Voice (G-Voice, GVOICE)

• In November 2020, we'll be transitioning from Verizon to G-Voice.

• We have an account for info@ and huntington@ and ecommerce@ (Passwords are in 1P)

  • Auto-Attendant (AA): (718) 568-9673 (main public number for sharing and posting)

  • info@: (718) 218-4527 (for direct calls, this one should be used less often, but good for accounts with vendors and government organizations)

  • huntington@: (631) 210-6226

  • ecommerce@: 347-343-2010

• The auto attendant (AA) is managed through the admin, but other settings are managed through each Google Voice account.

• We'll post the AA number publicly everywhere. We can share the other numbers as appropriate. The AA is very flexible and can forward calls easily to whoever.

  • As of 11/12/2020, the AA gives hours and location for Gowanus and Greenpoint, and offers the opportunity to talk to Events team or another human

  • Most of the calls will end up going to info@ Google Voice account and also ringing the burner phone at 718-306-2323.

  • To answer the phone, you can either log in to the info@ Google Voice account on an iPad, computer, or phone. Or you can use the burner phone.

  • When you're not receiving calls, you can just log out of the account.

  • If you answer the call in Google Voice, it's also easy to transfer calls to another phone or Google Voice number.

  • Voicemail messages will be in the Google Voice app and also go to info@ email account.

  • We can add more locations to this also, including a link to the Greenpoint or Huntington locations.

  • We can also send and receive texts from this account, if we ever need to.

• Admin

  • https://voice.google.com/

    • If you don't see the info@ credentials in 1p, tell Jared and he'll add you.

  • General settings (won't work for you)

  • Service management (won't work for you)

  • To add / assign a new license, do that user and turn it on for them under their user in google accounts admin

    • https://admin.google.com/u/1/ac/users/1d96cc032ldw7s/licenses

How to set up Google Voice calls on your phone

• Download the Google Voice app

• Log in to info@ account (get the info in 1password or ask your manager)

• You can then easily turn off the calls at any time by: Click icon at top right > Click Manage accounts on this device > Turn on or off any phone

Unlink and Relink the Burner Phone

• Log in to google voice account for info@

• Go to the Settings, with the gear icon at the top right

• Under "Linked numbers", delete the burner phone

• Under "Linked numbers", add back the burner phone and enter the code as requested

• Make sure under "Call forwarding" that the burner phone is turned on

Verizon Phone

• (718) 522-2110

Log In To Verizon System From the Phone

The login process is different depending on the phone line you're calling from. Follow directions for 1 of the 2 options below.

1. From an OUTSIDE LINE ONLY (such as a cell phone) – DO NOT DIAL FROM THREES HANDSET!!!

• • Dial (929) 489-3765

  • When prompted enter the Voice Portal Password/PIN: 3325

2. From an INSIDE LINE (i.e. Threes Yealink handset)

• • Pick up the phone handset and press the top right button then press the down arrow to highlight "Threes Brewing", press the "OK" button on the handset then dial *86

  • When prompted enter the Voice Portal Password/PIN: 3325

Log In To System From The Computer

• Setting up call forwarding remotely:

  • Go to this website: https://businessdigital.verizon.com/

    • See login in 1p

Checking Phone Voicemails Messages

• Follow instructions in system

To record auto attendant, after you log in

• Follow the instructions to record the greetings.

• Record twice so that the same message plays for business hours and after hours.

To Change # of rings before going to voicemail

• On the physical phone handset (Yealink W56H) press the "OK" button > Call Features > Call Forward > Threes Brewing > No Answer (Enabled) > After Ring Time, which is currently set to "42" seconds

• Use the left and right arrows on the phone to change from 42 (seconds) to desired number of seconds the phone rings

Forwarding Phone Calls (MAY NEED UPDATING)

• To turn on call forwarding through the phone:

  • Enter *72 and the phone number (including area code) where you want your calls to be forwarded. (e.g., *72-123-456-7890).

  • Tap the call button and wait for confirmation. You should hear a confirmation tone or message.

  • End call.

• To turn off call forwarding through the phone:

  • Enter *73.

  • Tap the call button and wait for confirmation. You should hear a confirmation tone or message.

  • End call.

• Setting up call forwarding through the computer:

  • Click on: My Site at the right of the page

  • Click on: (220630) DOUGLASS at the left of the page

  • Click on: User Features on the top row

  • Call Forward No Answer: to change call forwarding that was set up so that the phone that calls are being forwarded from rings a few times and then forwards, click on Call Forward No Answer at the left of the page

    • Double click on the person’s name/phone that calls were being forwarded from

    • To change the cell phone that calls are forwarded to, enter in the new number and hit save

    • To stop forwarding, click Do Not Forward and hit save

    • Internal means it’s forwarding to another office phone and external means it’s forwarding to a cell phone

  • Call Forward Always: to change call forwarding that was set up so that the phone that calls are being from doesn’t ring at all, click on Call Forward Always

    • Follow the same steps as above, see image below:

Greenpoint Phone and Internet

• This section provides details for the landline at Threes Brewing Greenpoint, AKA Franklin + Kent, F+K, FAK, 113 Franklin.

• Greenpoint phone and internet are both under Spectrum. Oberon/Ian has the info and see 1p.

• (917) 909-0271

• The base with answering machine is in the back office. There is a 2nd handset behind the bar.

• There is a Panasonic Range Extender in the kitchen, on the left-hand wall just to the left of the Avantco stand-up fridge. It's plugged in to the outlet behind the refrigerator. It must be plugged in at all times, otherwise the wireless signal will not reach the main bar.

• Voicemail can be checked on the dock in the office. You can also check voicemails from either handset by going to Menu > Answering Device > Play New Message.

• To record a new voicemail greeting, use either handset and go to Menu > Answering Device > Greeting > Record Greeting.

• To change the number of rings before going to voicemail, use either handset and go to Menu > Answering Device > Settings Ring Count. Select the desired number of rings.

225 E-Commerce Phone and Internet

• This section provides details for the landline and internet at 225 Third Avenue, E-Commerce

• Phone and internet are both under Spectrum.