Delivery Driver Tips & reminders

Links

Delivery Driver Checklist

Delivery Driver EOD Form

Clocking In & Out

• Clock-in on the designated 225 or Huntington iPad with your Square pin number.

• Clock out on the iPad with your Square number only if you end your shift at 225/Huntington. If your shift ends on the road at the conclusion of a delivery route, you need to clock out on the Square app on your phone. The timestamp of your final delivery should match your clock out time.

• You must submit this form after each shift you incur tolls in order to be compensated for them. You do not need to fill this out unless you incurred tolls.

Schedule

• Read the 7shifts schedule, carefully! Check it before you leave for work or the night before to confirm when you are working and what your call time is. 

• If you're not sure or sense something is off, ask Rob for confirmation. Do not assume your schedule is the same as last week. 

• Update your availability regularly by requesting time off in the 7shifts app or by discussing with Rob. 

Dress code

Always wear a Threes t-shirt & hat: We offer you two Threes t-shirts so that you can wear one for every shift. You also have a Threes hat to complete the uniform. This can help identify you as working when driving. Please always wear a Threes shirt and hat when doing deliveries. There might be alternative requirements depending on the weather, such as wearing a Vliet mask. Check in with Rob for any questions or requests.

While you may be sitting in your car all day, you are still representing Threes Brewing when you hand over a beer order. That means no old sweatpants, pajamas, or shirts with lots of logos or brands. A solid colored/non-logo shirt, jeans, or solid colored pants are also acceptable.

REMINDERS WHILE ON THE ROAD

• Double check your orders before you leave! Triple check if you have to! Ask your manager to check them with you if you aren't sure or feel you are missing something. Mistakes are a waste of time and money and a bad experience for the customer.

• Text the customer BEFORE you head to their address. Be accurate in the ETA you offer. Use the template for the message on the driver checklist, or create your own that includes all that info. It will save time and energy, and probably some frustration.

• Be patient, but don't wait too long for people or reroute yourself to go back. Refer anyone that missed your calls and texts to "HQ", and offer info@threesbrewing.com or 718.522.2110 as a means to contact our team. We'll tell you if you should go back to a missed order, or if it will be routed separately.

• When you're leaving bags with a door attendant, you MUST text the customer that their order has been dropped off. Do not just leave it. Never leave it without confirming it's been received by someone (doorman, customer, etc).

• Call or text the delivery team if you have issues, questions, and/or updates.

  • Rob: 727.488.1781

  • Miriam: 765.639.4114

  • Alyssa: 207.975.2788

  • Print & carry a Threes paystub: To prove that you work for Threes Brewing, a printed pay stub should be in your car at all times in case a police officer asks for it. Pay stubs are easily accessible in Trinet. If you don't have a printer, email one of us your pay stubs and we will print it for you. 

• Be thoughtful, friendly, and cautious when delivering! That means take your time loading cases or bags in and out of your car to prevent breakage, being patient while you wait for a customer to retrieve their order, and giving a friendly wave before heading to the next stop. 

DELIVERY DIFFERENCES IN NYC vs. Long Island/Westchester

Deliveries to customers should differ slightly depending on which locations we are delivering to. For example, asking someone in a house in The Hamptons to meet you curbside doesn’t quite have the same relevancy as an apartment dweller in Brooklyn. Use the following text templates when reaching out to customers in NYC and Long Island/Westchester

• NYC Customers 

  • "Hello, this is Rob from Threes Brewing 👋. I'm on my way with your beer order and will arrive in 15 minutes. Please be prepared to meet me curbside with your ID ready, along with any extra totes you may have for our Tote Recycling Program. I'll text again when I arrive. Thank you for your support! 🍻”

  • Buildings with Doorpersons: If customers ask for you to leave the order with a doorman, that’s great! Please text the customer that you have left it with the doorperson once you’ve left it with them.

  • PLEASE NOTE: We do not enter into buildings beyond an initial lobby or foyer. If a customer requests you to bring the order to their door, please reply with:

    • "To ensure the health and wellbeing of all of our customers and staff during the Covid pandemic we are not allowed to enter buildings beyond the lobby or foyer. We appreciate your understanding and meeting us at the building entrance."

• Long Island / Huntington / Westchester Customers (in stand-alone homes)

  • "Hello, this is Rob from Threes Brewing . I'm on my way with your beer order and will arrive in 15 minutes. Please have your ID ready. I'll text again when I arrive. Thank you!”

  • Leaving the Order Unattended: For customers outside NYC that are not home and ask you to leave their order on the porch (or other secure location):

    1. GET PHOTO OF ID: Text them, “We’d be happy to do that for you! Please text me a photo of your ID and let me know where would be the best place to leave the order.

    2. TAKE A PHOTO: Once you’ve placed the order where they’ve instructed, you must take a photo as proof of delivery. When marking the stop completed in Routific, make a note and upload the photo for future reference.

Tote Recycling Program

• Check out the details of the program here