Delivery & Shipping

Customer Support

• Modifying Shopify Orders

• Info@ Macro Responses

• Gift Card Balance Transfer

Driver Resources

• Delivery Driver Checklist

• Delivery Driver Onboarding

• Delivery Driver Reminders & Tips

E-Commerce Team Checklists & SOPs

• Placing a Comp Order

  • Entering Employee Allocations

  • Comp Reasons

  • POS Employee Discount Process

• Transfer SOPs

• 2x per week we transfer beer from Gowanus to Greenpoint and Huntington and sometimes bring beer back, but we should avoid this.

  • Transfer Log and Release Calendar

Shipping SOPS

• UPS/Fedex Pickups

• Batch Printing Process

Local Delivery SOPs

• Routing Notes

• Driver Clock Out SOP

• Zero Mistakes Packing Process

e-Commerce Inventory Process

• TBD

• TBD

• TBD

e-Commerce Associate Checklist & Workflow

e-Commerce Corporate Gifting Workflow

e-Commerce Manager Role