Rewards Loyalty Program (Loyalty Lion)

The platform we use to manage our program is Loyalty Lion. You can login by going through Apps in the Shopify dashboard or directly through LoyaltyLion's website.

The main benefit of our Loyalty Program (You People) is earning 5% cashback on all purchases. There are various ways customers can earn points, the most common of which is simply spending money with us.

There is a great help section located here:

https://help.loyaltylion.com/en/

Earning Loyalty Points

1) Customer must have an account with Threes Brewing.

2) Log in to account by clicking on the Person icon in upper right hand corner of shop.threesbrewing.com. The default landing page is a panel displaying all past transactions. Click on Manage Loyalty Points towards the bottom of the screen below the panel.

3) You will land on this screen. Click on "Earn Points" in the left-hand menu:

4) Click directly on any of the icons and a window will pop up telling you how to earn points or prompting you for info/to connect your social profile (Twitter example below):

How Customers can Use Rewards Points

1. During the checkout process, customers should see a slider that lets them choose how many points (and their respective dollar value) to apply to their order.

2. When looking at a customer's rewards accounts, customers can see how many points they have, and if they have enough a button will show up with a set dollar amount (i.e. $5) which they can click to apply that set amount to their cart at checkout. NOTE: the slider option is not visible from the account page.

NOTE: Customers should receive an email to write beer reviews 10 days after their order is fulfilled. Clicking on these email links are the only way for the customer to get the rewards points credited automatically to their account without our assistance.

Adding Points to a Rewards Account

• Login to Shopify > Apps > Loyalty Lion

• Click on "Customers" in the top menu, search for the customer name and click through

• Click "Actions" in the top right corner and click "Give points"

• Enter the total number of points owed to the customer with the reason (i.e. "Missed Loox Reviews"), and click "Give points" to complete the process

Missing Rewards Points

Missing Points for Reviews

NOTE: Currently, customers have to click on an email link to write reviews and receive rewards points for them. If they go straight to the website and leave a review, it won't get tied to their rewards account and we will need to manually add the points for those reviews to their account.

Confirm if they've received points or how many in Loyalty Lion

• Login to Shopify > Apps > Loyalty Lion

• Click on "Customers" in the top menu, search for the customer name and click through

• Under "History" confirm whether or not they have received points for reviews by looking at the 5th column "Notes" for each line item.

Confirm the reviews in Loox

• Then login to Shopify > Apps > Loox

• Click on "Reviews" in the top menu, search for the customer name and click through

• Determine how many reviews have not received points and calculate how many are owed to the customer (20 points x 1 Review)

Add points to customer rewards account in Loyalty Lion

• Back on the customer's Loyalty Lion page, click "Actions" in the top right corner and click "Give points"

• Enter the total number of points owed to the customer with the reason "Missed Loox Reviews", and click "Give points" to complete the process.

NOTE: When 

Missing Points for Referrals 

NOTE: Currently customers can send $10 to a friend and will receive a credit for $10 in return. The customer must be new. 

• Customers may ask why they haven't received credit after sending out their referral code. 

• The customers profile in Loyalty Lion will show if they had a successful referral added to their profile and who they referred. *see below

• If they did have a successful referral, let the customer know the credit should show up on their account within 1 day. If it's past 1 day and there is no reward added > give the customer 200 points manually and add the note "Successful referral". 

• If there are no successful referrals in a customers profile you can ask them if they'll share who they referred so we can look into it. 

Too Many Points Given to Customer

There is a known error that cause some customers to receive 10x the points they were supposed to receive. If any customer brings this to our attention, thank them and let them know that they can keep the points and use them as they see fit.