Summary:
Associate role, SOPs, detailed job description, and processes.
Pack, route, and ensure delivery of all delivery & shipping orders.
Ensure drivers are prepared for work and do work efficiently.
Maintain inventory of shipping and delivery supplies, and clear organization of said supplies.
Work with manager on projects and various assignments to better the e-commerce program and experience.
Arrive at scheduled time (10/11am).
Scan info@ for urgent emails that need addressing.
DELIVERY ASSOCIATE:
Use the Order Checker tab in the Delivery Plan to ensure no orders are missing from the sheet.
Review driver mileage and ensure all drivers from previous day are accounted for.
Update Square with clock out info from form responses.
Check the schedule, and add drivers to Drivers Tab on delivery plan.
Move orders from Delivery Future to Delivery Plan.
Print orders that are ready to pack.
Open Shopify orders
Filter by tag "Date" ex: "12-22-2020"
then in search bar, enter delivery window, ex: "13:00-16:00"
select all orders (unselect packed orders, if there are any)
"more actions" - print with order printer
Print all orders
Put them in the "printed, ready to pack box"
Alert a driver or start packing them.
While drivers are packing, look at Shipping Plan for any opportunity to move shipments to a delivery route.
Monitor, track, and route orders according to drivers on staff.
Double check any order not packed by a manager or associate. Maintain Zero Mistakes!
MANAGE DRIVER ARRIVAL AND ASSIGN ROUTES:
Make sure drivers clock in.
Once orders are routed, ensure they take the right bags. Use this process.
Dispatch routes to drivers, and ensure a speedy load out.
Offer reminders to drivers [link to driver resource area to be added here]
SHIPPING ASSOCIATE
Use the shipping plan to organize and update statuses.
Print shipping orders and organize them for an associate to pack
Pack and label orders.
Mark as picked up when carrier picks up, then move to completed.
Monitor info@
Assess future orders for needed merch, snacks, third party beer, etc.
DRIVER DOWN TIME PROJECTS (check the board):
Shipping (create boxes, organize, gather orders that you check).
Doubling bags or other retail assistance.
Tidying up 225 walk in.