Summary:

Associate role, SOPs, detailed job description, and processes.

• See the full job description for the role.

DAILY Goals:

• Pack, route, and ensure delivery of all delivery & shipping orders.

• Ensure drivers are prepared for work and do work efficiently.

• Maintain inventory of shipping and delivery supplies, and clear organization of said supplies.

• Work with manager on projects and various assignments to better the e-commerce program and experience. 

OPENING

• • Arrive at scheduled time (10/11am).

  • Scan info@ for urgent emails that need addressing.

DELIVERY ASSOCIATE:

• • Use the Order Checker tab in the Delivery Plan to ensure no orders are missing from the sheet.

  • Review driver mileage and ensure all drivers from previous day are accounted for.

  • Update Square with clock out info from form responses.

  • Check the schedule, and add drivers to Drivers Tab on delivery plan.

  • Move orders from Delivery Future to Delivery Plan.

  • Print orders that are ready to pack.

    • Open Shopify orders

    • Filter by tag "Date" ex: "12-22-2020"

    • then in search bar, enter delivery window, ex: "13:00-16:00"

    • select all orders (unselect packed orders, if there are any)

    • "more actions" - print with order printer

    • Print all orders

    • Put them in the "printed, ready to pack box"

    • Alert a driver or start packing them.

  • While drivers are packing, look at Shipping Plan for any opportunity to move shipments to a delivery route.

  • Monitor, track, and route orders according to drivers on staff.

  • Double check any order not packed by a manager or associate. Maintain Zero Mistakes!

  • MANAGE DRIVER ARRIVAL AND ASSIGN ROUTES:

• • Make sure drivers clock in.

  • Once orders are routed, ensure they take the right bags. Use this process.

  • Dispatch routes to drivers, and ensure a speedy load out. 

  • Offer reminders to drivers [link to driver resource area to be added here]

SHIPPING ASSOCIATE

• • Use the shipping plan to organize and update statuses.

  • Print shipping orders and organize them for an associate to pack

  • Pack and label orders.

  • Mark as picked up when carrier picks up, then move to completed.

  • Monitor info@

  • Assess future orders for needed merch, snacks, third party beer, etc.

DRIVER DOWN TIME PROJECTS (check the board):

• • Shipping (create boxes, organize, gather orders that you check). 

  • Doubling bags or other retail assistance. 

  • Tidying up 225 walk in.