Embedded Files
2023-24 WIGs
Increase
Self-Service
Options
Expand Tools for
Underserved
Coloradans
Increase the Keep Colorado Wild Pass
Opt-in Rate
Increase Self-Service Options
FY24 Target:
18%
Improve self-service through an enhanced customer service experience by an average of 9% by June 30, 2024, through increased self-service tools and improved processes for self-service tools (e.g., online applications or kiosks).
Objectives and Goals
FY 23-24: 18%
FY 24-25: 19%
FY 25-26: 20%
Expand Tools for Underserved Coloradoans
FY24 Target:
1700
Increase access to DOR services for 1,700 underserved customers by June 30, 2024, by decreasing barriers for underserved business owners, reducing obstacles to DOR services, and enhancing website accessibility.
Objectives and Goals
FY 23-24: 1,700
FY 24-25: Not applicable
FY 25-26: Not applicable
Increase the Keep Colorado Wild Pass Opt-in Rate
FY24 Target:
30%
Increase the statewide average of the number of vehicle customers that opt into the Keep Colorado Wild (KCW) Pass as part of their motor vehicle registration to 30% through June 30, 2024.
Objectives and Goals
FY 23-24: 30%
FY 24-25: 30%
FY 25-26: 30%
About DOR's Wildly Important Goals
The Department of Revenue’s (DOR) FY24 Wildly Important Goals (WIGs) will focus on continuity with Governor Polis’s legacy priorities to Increase Access to Virtual Services associated with “Reimagining State Government'' and enhancing access to government services through Executive Order 2020 175, “Directing the Department of Personnel and Administration to Lead State Action on Equity, Diversity, and Inclusion for the State of Colorado.” Additionally, DOR will also focus on Governor Polis’s Environment and Renewables priority by fostering appropriate funding and programming for the conservation of our public lands and wildlife.
Links to Performance Management Plans
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