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Keep content clear and concise
Use simple language and formatting, as appropriate for the context.
Write in short, clear sentences and paragraphs.
Avoid using unnecessarily complex words and phrases.
Expand acronyms on first use. For example, Web Content Accessibility Guidelines (WCAG).
Consider providing a glossary for terms readers may not know.
Use list formatting as appropriate.
Consider using images, illustrations, video, audio, and symbols to help clarify meaning.
Example of Making Content Readable and Understandable
Unnecessarily complex example:
CPP: In the event of a vehicular collision, a company assigned representative will seek to ascertain the extent and cause of damages to property belonging to all parties involved. Once our representative obtains information that allows us to understand the causality, we may or may not assign appropriate monetary compensation. The resulting decision may occasion one of the following options: the claim is not approved and is assigned a rejected status, the status of the claim is ambiguous and will require additional information before further processing can occur, the claim is partially approved and reduced payment is assigned and issued, or claim is fully approved and total claim payment is assigned and issued.
Easier to understand
Claims Processing Procedure (CPP): If you have a car accident, our agent will investigate. Findings will determine any claim payment. This could result in:
Approved claim - full payment
Partially approved claim - reduced payment
Undetermined claim - more information needed
Rejected claim - no payment
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