Customer Credit Notes

Overview

Customer Credit Notes update the accounting and Inventory. When a Credit Note is complete, the credited amount immediately reflects on the Customer Age Analysis.

Credit Notes can be created manually or copied from a Customer Invoice.

Navigation: Main Menu > Customers > Customer Credit Notes

User Settings

Navigation: Main Menu > Office > My Organisation > Double click a username to edit the record > Settings (tab)

• Accounting > Customer Credit Notes - Access Allowed: The options are Yes or No.

• Copy Rules > Customer Credit Notes - Copy to Materials Movement (Receive): The options are Yes or No.

• Copy Rules > Customer Invoices - Copy to Customer Credit Note: The options are Yes or No.

• Default Templates > Customer Credit Notes: Allows a template to be selected that applies to the particular user.

• Default Transactions View > Customer Credit Notes: Sets the default list view when credit notes are accessed. The options are:

  • Today

  • All Pending

  • All Active

  • All Pending & Active

Accounting Settings

Navigation: Main Menu > Setup > Accounting > Settings (tab)

• Allow CI,CC,SI,SDN transactions to be created in the ledger: The options are Yes or No. (CI =Customer Invoices, CC = Customer Credit Notes, SI = Supplier Invoices, SDN = Supplier Debit Notes)

  • Yes: The documents are also posted to the ledger.

  • No: The documents are only created in their own modules, and separate ledger transactions must be created for accounting purposes.

• Default Set Customer Credit Note Accounts: The options are:

  • Use Account from Entry Type setup: The account specified on the entry type is debited.

  • Use Account from linked Invoice: The account that was credited on the invoice is debited.

• Use a Branch level sequence for Inv No. and CC No.: Options are

  • Yes: Sets a different numbering sequence for each branch.

  • No: Uses the same numbering sequence throughout.

General Settings

Navigation: Main Menu > Setup > Settings & Defaults > Settings (tab)

• Customer Credit Notes: Inventory: Auto Receive Inventory when Customer Credit Note is changed to a Complete Status: The options are:

  • Yes: A Materials Movement (Return) is automatically created.

  • No: The user must manually create a Materials Movement (Return) when the materials are returned.