Overview

The mobile app can be accessed from a browser and is customised to work on mobile devices and desktop computers. It links to the same database that BOS Professional links to.

If a user is connected to more than one database, they are asked to select one at login.

You can manage all the service tickets that you have access to from the Service Manager option on the mobile app. 

List of Tickets

Displays a list of open tickets with the following information:

• Ticket Number | Name of Customer (or Supplier) - the company's contact person.

• The Reference field filled in on the ticket.

• The remind date which is displayed in red if it is in the past.

• The due date which is displayed in red if it is in the past.

• The colour-coded status of the ticket (on the right).

Button

• +: Allows a service ticket to be added.

Ticket Detail

This screen is reached by tapping an entry on the list of service tickets. It is divided into four tabs as follows:

Information Tab

• Displays information from the status bar and header.

• Clicking the pencil icon allows you to edit the following fields:

  • Category

  • Customer

  • Contact

  • Reference

  • Rep

  • Due Date

  • Remind Date

Transactions Tab

• Lists all the transactions linked to the ticket.

• This tab is for information purposes only and has no editable fields.