Overview

The mobile app can be accessed from a browser and is customised to work on mobile devices and desktop computers. It links to the same database that BOS Professional links to.

If a user is connected to more than one database, they are asked to select one at login.

The mobile app is located at this address: https://bospro.quickeasysoftware.com/

Sign In Interface Explained

• Fields to enter your email address and password.

• Forgot Password (button): Will generate and send a new password if the prompts are followed.

• Sign In (button): Logs the user in (if the email and password are correct). Requires the user to be linked to a database.

Interface Explained

• Menu (three stripes) (left corner): A menu with the following options:

  • Dark Mode / Light Mode: Allows users to switch their interface to match their preferences.

  • Help: Navigates to the online help documentation (opens this site).

  • Sign out: Allows the users to sign out and return to the login screen.

• Large Buttons referred to as the Tile Menu are displayed for each module the user can access.

Troubleshooting

• Unable to Sign In: Check your email/password. Click Forgot Password (button) and follow the prompts.

• Camera Not Working:  Ensure you have granted the app permission to use your camera. 

• Missing a Feature: 

  • Check that you are in the correct database if you have multiple databases assigned to you. The name of the database is displayed below your name when you click the menu in the corner.

  • Check with your admin that you have been granted the necessary access in BOS Professional to use that feature. 

  • Check the settings (see above) to see if the feature was activated (e.g. if you added the setting but forgot to check the checkbox in the Value column.)

• Data is not Updating:  Click Refresh on your browser.

• Error Message Displayed: Read the popup error message and take the action needed to fix the error.