KB: VAT Query: VAT Queries

Refunding VAT

• Customers are not entitled to a refund on VAT back, even if the item is being delivered to the Channel Islands.

• Schuh is a UK company and the transaction is taking place in the UK, so is therefore subject to UK VAT.

• There is a template in Message Manager to explain this to customers.

VAT Receipts

• Some schuh customers require a VAT receipt for tax purposes and these can be completed through the order on COA3.

• Right click on the order header

• Select to send a VAT invoice. This will send through  Message Manager with a note of our company VAT number and will apply the correct VAT rate to each product on the order (i.e. no VAT for kids product).

 Tax Free Shopping (store only)

• Customers must request the VAT Refund forms at the point of purchase.

• We cannot issue the forms after the customer has left the store.