Embedded Files
Customer name: read the FULL THREAD, if the customer’s name appears anywhere you MUST use it. (Automatic emails included).
Reference numbers
Don’t rely on spell check
Answer the customers query in FULL
Sign off correctly.
Be aware of where the customer is located
You should be LOGGING all queries and TAGGING the email.
Correct punctuation?
Couriers Services/Transactions Departments
Parcelforce Next Day Delivery Finance Department
Nightline Express Delivery Customer Experience Team
UPS Vans ‘Old Skool’ in black Returns Department
Royal Mail postcode member of management
Post Office giftcard schuh (no caps)
Bank Holiday MasterCard All store names – Cardiff store
redeliver/redespatch bank account store manager
Despatch not Dispatch BACS/IBAN store assistant
Parcel Motel PayPal Component Request Team
Collect+ Mention Me
Amazon Shipping
Google Sites
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