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In the account box, type in SchuhAccount472. Then enter your username and password you have set up and click log in.
Viewing Payments
On the right hand side, use the search bar to search for the payment you are looking for. You can search by account number, name, email or card number.
Once you have searched, you will see the payments relating to the details used. Make sure you are searching within the right date and time.
On this page, you can see the merchant reference (order number), date/time order was placed, amount, method (card type) and status of payment.
Authorised—Order has been accepted and money has ringfenced in
customers account but order has not yet been despatched.
Refused— The payment has failed and order has not processed.
Cancelled—Order has been cancelled for fraud reasons or cancelled on COA3.
SettledBulk—Order has been despatched, full or part payment now been taken.
RefundedBulk—Full or part payment has been refunded to customer.
Something to note, in the processing section, there is a shopper interaction line which will show either Ecommerce or Moto;
‘Ecommerce’ is when the customer has made the order online.
‘Moto’ will show when it was placed through Mail Order.
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