Embedded Files
What if a store have despatched an item by mistake?
Return the line on COA3, selecting the store who despatched the order to keep their stock levels correct.
Duplicate the line on COA3.
Fully call log and, if the parcel will be delayed, contact the customer to advise what has happened. Use Despatch Error – Not Sent as the call log categories.
Request, via email to CXTaskManager@schuh.co.uk, the consignment number be cancelled so we are not charged for it.
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