Embedded Files
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Create a call log with note of what component we are looking for and why we need it.
If the customer does not have an order, create a call log and enter all the customer’s details + receipt number.
Include call log reference number in the email if there is no order number.
Contact ComponentRequest@schuh.co.uk and CS_GermanTeam@schuh.co.uk with the order details/call log reference, the product code and size, a note of what component we are looking for and why we need it.
Set a ‘German Call Log 1 Day’ user alert to ensure we get a reply
Once we have the part, we can send it out using the letter ‘Posting – spare parts’ and log that the part has been sent out. Please find the letter here and adjust accordingly: F:\CustomerServiceStaff\Team Germany\Templates\ Posting – spare parts
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