KB: FedEx Portal

We have been given access to the FedEx Support Hub which allows our messages to be sent directly to the delivery depot so RTS requests can be actioned faster. Please ONLY use the portal for RTS requests.

Support Hub - Login

Email address - couriers@schuh.co.uk

Password - FedExTracking3

Once you have entered the login details, you will be sent an email (to couriers@schuh.co.uk) with a verification code which you need to enter to get in to the portal.

Select ‘Start Request’ which will open a drop down menu.  Select ‘Shipment Change’. This will take you on to the ‘Explore shipment change services’ page, click on ‘Return to Sender’.

Enter the FedEx tracking number and click ‘Next’. A review page will be displayed, please click ‘Submit’.

 In most instances we will not receive any further updates about the return to sender so please ensure you set a user alert and monitor the tracking for updates.  The Depot will return the parcel and it will then be processed by the Returns Team in the Warehouse.

Occasionally an email may be sent in looking for more information or to confirm the Depot are working on the request.  If you pick one of these emails up, please log it and ensure there is an RTS alert set to monitor the parcel coming back.

Remember to pick up any email notifications we do receive.  Mark them complete and move them to your FedEx folder.