KB: Order Tracking: eRin - Yodel Portal

URL - https://erin.yodel.co.uk/signin

Once logged in, to see the tracking information, enter the 16-digit tracking number.  This can be found on COA3 for deliveries and on the customer's proof of return or the email the customer was sent with the return barcode.

The tracking will show every scan the parcel has received.

If the information you need is now shown on this screen, you can click the queries tab and add your investigation.

**  You MUST remember to add the cx ref to the ‘Main Query Comment’ box of the enquiry (order number or call log ref) so we can access the customers information from our side** 

Please also give as full a description as possible, i.e. ‘2710086850 ADI GAZELLE YTH grey trainers UK 4’

Yodel response times are usually pretty quick through eRin but please allow 24 hours to get a reply. Once you have created your query, the full conversation history will show.

Please remember – we only have 28 days to raise a claim with Collect+, remember to set a user/ACR alert to check for your reply. Set your alerts for 24 hours to check for a reply and advise customers of this timeframe. 

Responses will fall into the Inbox tab.  This query queue is the one we will work through.  Once you have updated the query, use the actions button to close the query which clears the response from the query queue.