Embedded Files
Log in to the Evri Portal and select option 2 ‘Parcel details’
Enter in the tracking number to the ‘Barcode’ box. You can adjust the date range to help locate the tracking details.
The tracking details will show at the bottom of the page. If we want to have the parcel returned to sender, you can select ‘Request Stop & Return’. If you need to raise a query you can select Web Form and enter your full name, help@schuh.co.uk and your query including a note of the order number.
If you change search by to ‘Customer Reference’, you can use the customer’s order number to locate their tracking number. If they have returned a parcel via Evri, you can find the return tracking number.
Changing the search by option to ‘Customer Details’ allows you to search with the customer’s name and postcode.
Changing the search by option to ‘Calling Card Reference’ allows you to locate the tracking information using the number from the customer’s calling or collection card.
If the customer has returned a parcel to us via Evri and has dropped the parcel into a ParcelShop, they will be given a slip of paper with a tracking number
.We can track the parcel by tracking the P number on the normal Evri website which will give us the correct Evri tracking number for the return
If Evri email us with a returns tracking number and no customer information, you can find the order number entered by the customer by tracking the parcel.
Google Sites
Report abuse