Add from the order header.
Selling Location 0-SCHUH WAREHOUSE.
Input the customer’s details.
Tick the HOI / CS replacement box.
Hit save.
Input the order reference number.
Store Customer exchange use CS.
Head Office Inspection exchange use HOI.
Hit save.
Add the product line.
If the customer has a discount on the item tick the discount box and choose the relevant discount option. In the AMOUNT box enter the monetary value the customer will receive.
Process order.