KB: SOS: Removing a Store from COP

What if a store request to be removed from COP?

• Stores must get authorisation from their Regional Manager to be removed from COP if the reason is staffing issues, office being used i.e. nothing system related.

• If the store have run out of despatch notes, their printer is broken or for any other system related issue where they are physically unable to process their customer orders, we need to take them off of the COP system so they do not get more orders allocated to them.  

To remove a store from the COP system:

• We to email CXTaskManger@schuh.co.uk and ask that the store are removed from COP.