KB: Component requests

Apologise

Create a call log with note of what component we are looking for and why we need it. 

If the customer does not have an order, create a call log with the branch that the customer  bought the shoes in and enter all the customer’s details.  

Give the customer a note of the call log reference in case they need to call back. 

Contact ComponentRequest@schuh.co.uk and CXTaskManager@schuh.co.uk with the order details/call log reference,, the product code and size, a note of what component we are looking for and why we need it.

Set a ‘Spare Parts Request’ alert to ensure we get a reply 

Once we have the part, we can send it out using the letter in the call log and log that the  part has been sent out.