KB: Returns: Returns - Evri

Customers can now choose one of these options with Evri.

• ParcelShop Drop Off

• Locker Drop Off

• Courier Collection

Customer can now choose to have the item collected from their home by Evri. 

Once the date has been selected, the customer has to agree to their terms and conditions which will then send them the label to print in a confirmation email. The time slot provided is between 8AM-8PM however they are informed of an estimated time slot on the day of the collection. On the day of the collection, the customer will receive an email with an estimated time slot. 

If we have to contact Evri on the customers behalf regarding the return, please use the same form as we use for order tracking. You will require the details from the customer in order to do this. 

https://clients.evricloud.co.uk/

Please use ‘help@schuh.co.uk’ as the email address for a response from them and remember to include your name and order number so this can be found if someone else picks up the response from them. Please take ownership if you are going to be working and set all of the relevant alerts.