Social Media FAQ – Loyalty Queries 

Loyalty – HOW DO I DOWNLOAD MY CARD? 

Hi, I’m sorry you’ve had issues downloading your loyalty card. If you go to the loyalty sign up page you can enter your existing schuh club account details as if you don't have an account and a confirmation message will show with your loyalty information and the ability to download your original loyalty card. Just be sure to use the same email address. 

You can also download your wallet pass from any loyalty welcome emails, points or rewards emails. You can find more information about The schuh Club below: 

https://www.schuh.co.uk/email-loyalty-signup/

Loyalty – HOW DO I CHECK MY POINT BALANCE? 

Hi, you can access the details of your points in your loyalty card on your wallet. Points will be added to your account as 'pending' after checkout, points will remain pending for 28 days. Once this period has passed, points will become available in your account and can be used towards your next gift card reward.

Loyalty – HOW DO I SIGN UP? 

Hi, you can sign up for The schuh Club here; https://www.schuh.co.uk/email-loyalty-signup/ and more information can be found within our FAQ’s under ‘The schuh Club’; https://www.schuh.co.uk/help/faqs/