Social Media FAQ – Returns Queries

Returns – WORN INFO

Hi, I’m sorry you’ve found a problem with an item purchased from us. In order to determine if this is a result of a manufacturing fault, the item must be inspected either in store or by our Quality Control Team here at Head Office. 

Please either bring your item back to any schuh store with your proof of purchase and any Store Manager can carry out an inspection for you, or you can post the item back to Head Office via any of our returns methods which can be found on our Returns Page. Please remember to include a note within the parcel to confirm your name, receipt/order number, contact information and a summary of the issue found. 

If a manufacturing fault is found you will be offered a full refund or exchange. 

I hope this helps, please let me know if I can help with anything further. 

Returns – GENERAL INFO 

Hi, you can return your unused item back to schuh for a full refund or exchange within one year of purchase alongside your proof of return. All online returns are £3.99/€4, which would simply be deducted from your refund. You can find our full returns policy on our Returns Page: https://www.schuh.co.uk/help/returns/ 

Returns – CAN I RETURN WITHOUT RETURN SLIP? 

Hi, you can certainly return without your original returns slip. Please just ensure you include a note within your return to confirm if you’d like a refund or exchange, your order/receipt number and your contact information. You will get an email to confirm when we have received your return and an email once your refund or exchange has been processed. Please also remember to keep your postage receipt safe as this can be used to track your return via the courier’s website. 

Returns – RETURNED, NOT BACK YET 

Hi, you can track the return of your item via the courier’s website with your return tracking number. Once returned to schuh, we will aim to have your return processed within a few working days and will email you to confirm this. Can you please confirm your return tracking number & the return courier used? This will allow me to monitor this return for you too. 

Returns – RECEIVED, WDYW 

Hi, your return has been received back. Can you please confirm if you would like a full refund or exchange? If exchange, please confirm the product code & size of the item. Once confirmed, I will ensure to have this processed promptly for you. 

Returns – RECEIVED, REFUNDED 

Hi, your return has been processed and a full refund has been processed. {{{The funds should show back into your account within the next 2-3 working days, depending on your bank. / The funds will show back into your PayPal account immediately.}}}

Returned – RECEIVED, EXCHANGED 

Hi, your return has been processed and your exchange is on its way to you now. You can track your order {{{COURIER}}} website with your tracking number {{{CONSIGNMENT}}}. Your item is expected to be delivered in the next 2-3 working days. I hope this helps. 

Returns – RETURNS AFTER CHRISTMAS? 

Hi, you can return your unused item after Christmas as long as this is still within our 1 year return policy and you have your proof of purchase. Our full returns policy can be found on our Returns Page: https://www.schuh.co.uk/help/returns/